We have a ZCM 10.3.1 system with two primaries (one 32 bit running on SLES 10.3 and one 64 bit running on SLES 11.1) and an external OEM Sybase database (running on 32 bit SLES 10.4).

I want to upgrade the system to ZCM11.2.3a. I understand the way to do this is to upgrade to ZCM11.2, then apply the ZCM11.2.3a update to the resulting ZCM11.2 servers.

I started this process this evening by upgrading the OEM Sybase database to v12 as per the documentation. This went fine with no errors.

Next I tried to upgrade the first ZCM primary, which is the one running on the 32 bit SLES 10.3 server. The upgrade starts fine, but just after it tells me to check the database schema (which I did and it was fine) it displays a screen titled "Unsupported Devices" with the text "Check the logs for more details". When I click "next" after this, the gui installer just exits so I can't go any further.

I ran the 10.3.1 ZDC some time ago and sent the results to Novell as there were some errors however I was told none of them were important. I have re-run the tool recently and the results were still the same.

In \var\opt\novell\log\zenworks\Zenworks_Upgrade...xm l I see what is below.

As these machines are all VM's I have returned to snapshots taken before the upgrade attempt.

Can anyone help?

Thanks

Robin





<?xml version="1.0"?>
<?xml-stylesheet encoding="utf-8" type="text/xsl" href="logviewer/zenworks_log.xsl"?>
<Log>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[SetEnvironmentConfigureAction complete!]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434140323]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[DetectDBMigrationRequiredConfigureAction complete!]]></MessageString><Severity><![CDATA[2]]></Severity><Time><![CDATA[1367434158470]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Database type has been detected as: OEM Sybase SQLAnywhere]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434158568]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Database type has been detected as: Embedded/OEM Sybase SQLAnywhere]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434158715]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[DetermineSybaseTypeAction complete!]]></MessageString><Severity><![CDATA[2]]></Severity><Time><![CDATA[1367434158730]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[IsEmbeddedDBConfigureAction skipped!]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434158753]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[IsEmbeddedDBConfigureAction complete!]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434158751]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[launchIsAdminCheck returned: User: Administrator
com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: com.novell.zenworks.datamodel.exceptions.ObjectNot FoundException: /~locations~
at com.novell.zenworks.datamodel.services.locations.L ocationRightsPlugin._initialize(LocationRightsPlug in.java:28)
at com.novell.zenworks.datamodel.services.locations.L ocationRightsPlugin.getRightsCategoryDefinitions(L ocationRightsPlugin.java:73)
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAbstractSession._postPasswordValidationInit ialize(HibernateAbstractSession.java:456)
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAdministratorSession._postPasswordValidatio nInitialize(HibernateAdministratorSession.java:161 )
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAbstractSession.loginAsSystem(HibernateAbst ractSession.java:409)
at com.novell.zenworks.datamodel.services.DirectServi ceStoreImpl.loginAsSystem(DirectServiceStoreImpl.j ava:224)
at com.novell.zenworks.datamodel.services.DirectServi ceStoreImpl.loginAsSystem(DirectServiceStoreImpl.j ava:213)
at com.novell.zenworks.configure.ZENworksConfigure.ge tServiceStore(ZENworksConfigure.java:410)
at com.novell.zenworks.configure.actions.ZoneAdminCre dentialsConfigureAction.checkValidZoneCredentials( ZoneAdminCredentialsConfigureAction.java:578)
at com.novell.zenworks.configure.actions.ZoneAdminCre dentialsConfigureAction.main(ZoneAdminCredentialsC onfigureAction.java:854)
Caused by: com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: com.novell.zenworks.datamodel.exceptions.ObjectNot FoundException: /~locations~
at com.novell.zenworks.datamodel.services.BasicAdminI mpl.getRootUID(BasicAdminImpl.java:73)
at com.novell.zenworks.datamodel.services.locations.L ocationRightsPlugin._initialize(LocationRightsPlug in.java:22)
... 9 more
Caused by: com.novell.zenworks.datamodel.exceptions.ObjectNot FoundException: /~locations~
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAbstractSession.getBasicInformation(Hiberna teAbstractSession.java:1105)
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateBasicSession.getBasicObject(HibernateBasicS ession.java:623)
at com.novell.zenworks.datamodel.services.BasicAdminI mpl.getBasicObject(BasicAdminImpl.java:191)
at com.novell.zenworks.datamodel.services.BasicAdminI mpl.getRootUID(BasicAdminImpl.java:64)
... 10 more
com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: com.novell.zenworks.datamodel.exceptions.ObjectNot FoundException: /~locations~
at com.novell.zenworks.datamodel.services.locations.L ocationRightsPlugin._initialize(LocationRightsPlug in.java:28)
at com.novell.zenworks.datamodel.services.locations.L ocationRightsPlugin.getRightsCategoryDefinitions(L ocationRightsPlugin.java:73)
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAbstractSession._postPasswordValidationInit ialize(HibernateAbstractSession.java:456)
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAdministratorSession._postPasswordValidatio nInitialize(HibernateAdministratorSession.java:161 )
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAbstractSession.login(HibernateAbstractSess ion.java:368)
at com.novell.zenworks.datamodel.services.DirectServi ceStoreImpl.login(DirectServiceStoreImpl.java:174)
at com.novell.zenworks.configure.actions.ZoneAdminCre dentialsConfigureAction.checkValidZoneCredentials( ZoneAdminCredentialsConfigureAction.java:581)
at com.novell.zenworks.configure.actions.ZoneAdminCre dentialsConfigureAction.main(ZoneAdminCredentialsC onfigureAction.java:854)
Caused by: com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: com.novell.zenworks.datamodel.exceptions.ObjectNot FoundException: /~locations~
at com.novell.zenworks.datamodel.services.BasicAdminI mpl.getRootUID(BasicAdminImpl.java:73)
at com.novell.zenworks.datamodel.services.locations.L ocationRightsPlugin._initialize(LocationRightsPlug in.java:22)
... 7 more
Caused by: com.novell.zenworks.datamodel.exceptions.ObjectNot FoundException: /~locations~
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAbstractSession.getBasicInformation(Hiberna teAbstractSession.java:1105)
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateBasicSession.getBasicObject(HibernateBasicS ession.java:623)
at com.novell.zenworks.datamodel.services.BasicAdminI mpl.getBasicObject(BasicAdminImpl.java:191)
at com.novell.zenworks.datamodel.services.BasicAdminI mpl.getRootUID(BasicAdminImpl.java:64)
... 8 more
@INFO@Administrative credentials have been verified.@
]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434178975]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Device exists in Zone.]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434190623]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[ValidateDeviceExistenceConfigureAction complete!]]></MessageString><Severity><![CDATA[2]]></Severity><Time><![CDATA[1367434190629]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Upgrade GUID: 5011020000fc50000000002012030723]]></MessageString><Severity><![CDATA[2]]></Severity><Time><![CDATA[1367434190804]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[DetectSystemUpdateNameConfigureAction complete!]]></MessageString><Severity><![CDATA[2]]></Severity><Time><![CDATA[1367434190809]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[SU not available in zone.]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434190899]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[the value of isFirstPrimaryStatus:true]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434190899]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[ValidateIsFirstPrimaryConfigureAction complete!]]></MessageString><Severity><![CDATA[2]]></Severity><Time><![CDATA[1367434190908]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[ValidateParallelUpgradeConfigureAction complete!]]></MessageString><Severity><![CDATA[2]]></Severity><Time><![CDATA[1367434191080]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Time difference between server and DB : 1]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434191228]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Time is synchronized between server and database : OK]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434191232]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[ValidateTimeSyncConfigureAction complete!]]></MessageString><Severity><![CDATA[2]]></Severity><Time><![CDATA[1367434191230]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[CheckAlreadyUpgradedConfigureAction complete!]]></MessageString><Severity><![CDATA[2]]></Severity><Time><![CDATA[1367434191258]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Server dont have role : Database]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434191318]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[DetermineRoleConfigureAction complete!]]></MessageString><Severity><![CDATA[2]]></Severity><Time><![CDATA[1367434191324]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo /></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Determining the list of unsupported servers.]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434235316]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Zone has servers of supported versions]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434235322]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Determining the list of unsupported managed devices.]]></MessageString><Severity><![CDATA[1]]></Severity><Time><![CDATA[1367434235320]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.]]></MessageString><Severity><![CDATA[8]]></Severity><Time><![CDATA[1367434235327]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo><![CDATA[java.sql.SQLException: JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.
at com.sybase.jdbc3.jdbc.ErrorMessage.raiseError(Erro rMessage.java:552)
at com.sybase.jdbc3.jdbc.ErrorMessage.raiseErrorCheck Dead(ErrorMessage.java:856)
at com.sybase.jdbc3.tds.Tds.handleIOE(Tds.java:3702)
at com.sybase.jdbc3.tds.Tds.handleIOE(Tds.java:3647)
at com.sybase.jdbc3.tds.Tds.nextResult(Tds.java:2434)
at com.sybase.jdbc3.tds.TdsResultSet.nextResult(TdsRe sultSet.java:701)
at com.sybase.jdbc3.tds.TdsResultSet.next(TdsResultSe t.java:439)
at com.sybase.jdbc3.jdbc.SybResultSet.next(SybResultS et.java:135)
at com.novell.zenworks.configure.actions.DetectDevice sVersionInZoneConfigureAction.execSQL(DetectDevice sVersionInZoneConfigureAction.java:110)
at com.novell.zenworks.configure.actions.DetectDevice sVersionInZoneConfigureAction.configure(DetectDevi cesVersionInZoneConfigureAction.java:175)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1671)
at com.novell.zenworks.install.customcode.configure.B aseZenConfigAction.install(BaseZenConfigAction.jav a:60)
at com.novell.zenworks.install.customcode.ConfigDetec tDevicesVersionInZone.install(ConfigDetectDevicesV ersionInZone.java:86)
at com.zerog.ia.installer.actions.CustomAction.instal lSelf(DashoA10*..)
at ZeroGaei.run(DashoA10*..)
]]></AdditionalInfo></Message>
<Message><MessageID><![CDATA[0000]]></MessageID><MessageString><![CDATA[Unable to determine pre-requisites.JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.]]></MessageString><Severity><![CDATA[8]]></Severity><Time><![CDATA[1367434235333]]></Time><Source><![CDATA[Unknown Device]]></Source><ComponentName><![CDATA[Server Install]]></ComponentName><AdditionalInfo><![CDATA[com.zerog.ia.api.pub.FatalInstallException: JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.
at com.novell.zenworks.install.customcode.configure.B aseZenConfigAction.install(BaseZenConfigAction.jav a:95)
at com.novell.zenworks.install.customcode.ConfigDetec tDevicesVersionInZone.install(ConfigDetectDevicesV ersionInZone.java:86)
at com.zerog.ia.installer.actions.CustomAction.instal lSelf(DashoA10*..)
at ZeroGaei.run(DashoA10*..)
]]></AdditionalInfo></Message>
</Log>





I also found this in /tmp/err.log:



IAResourceBundle: create resource bundle: en
__________________________________________________ ________________________

InstallAnywhere 2009
Version: 10.0
__________________________________________________ ________________________

Wed May 01 19:48:50 BST 2013

Free Memory: 11523 kB
Total Memory: 15872 kB

No Arguments

java.class.path:
/tmp/install.dir.9862/InstallerData
/tmp/install.dir.9862/InstallerData/installer.zip

ZGUtil.CLASS_PATH:
/tmp/install.dir.9862/InstallerData
/tmp/install.dir.9862/InstallerData/installer.zip

sun.boot.class.path:
/tmp/install.dir.9862/Linux/resource/jre/lib/resources.jar
/tmp/install.dir.9862/Linux/resource/jre/lib/rt.jar
/tmp/install.dir.9862/Linux/resource/jre/lib/sunrsasign.jar
/tmp/install.dir.9862/Linux/resource/jre/lib/jsse.jar
/tmp/install.dir.9862/Linux/resource/jre/lib/jce.jar
/tmp/install.dir.9862/Linux/resource/jre/lib/charsets.jar
/tmp/install.dir.9862/Linux/resource/jre/lib/modules/jdk.boot.jar
/tmp/install.dir.9862/Linux/resource/jre/classes

java.ext.dirs:
/tmp/install.dir.9862/Linux/resource/jre/lib/ext
/usr/java/packages/lib/ext

java.version == 1.6.0_26 (Java 1)
java.vm.name == Java HotSpot(TM) Client VM
java.vm.vendor == Sun Microsystems Inc.
java.vm.version == 20.1-b02
java.vm.specification.name == Java Virtual Machine Specification
java.vm.specification.vendor == Sun Microsystems Inc.
java.vm.specification.version == 1.0
java.specification.name == Java Platform API Specification
java.specification.vendor == Sun Microsystems Inc.
java.specification.version == 1.6
java.vendor == Sun Microsystems Inc.
java.vendor.url == Oracle Technology Network for Java Developers
java.class.version == 50.0
java.compiler == null
java.home == /tmp/install.dir.9862/Linux/resource/jre
java.io.tmpdir == /tmp
os.name == Linux
os.arch == i386
os.version == 2.6.16.60-0.83.2-default
path.separator == :
file.separator == /
file.encoding == UTF-8
user.name == root
user.home == /root
user.dir == /tmp/install.dir.9862
user.language == en
user.region == null
__________________________________________________ ________________________

System's temporary directory = /tmp

































Loading externalized properties
ZENworks Locale set to : en
ExtractToFile: target = /tmp/install.dir.9862/Linux/resource/jre/lib/i386/libInstallNative.so
ExtractToFile: extractWhatURL = jar:file:/tmp/install.dir.9862/InstallerData/installer.zip!/libInstallNative.so
ExtractToFile: target = /tmp/install.dir.9862/dblocate
ExtractToFile: extractWhatURL = jar:file:/tmp/install.dir.9862/InstallerData/installer.zip!/dblocate
ExtractToFile: target = /tmp/install.dir.9862/Linux/resource/jre/lib/i386/libdblib12_r.so
ExtractToFile: extractWhatURL = jar:file:/tmp/install.dir.9862/InstallerData/installer.zip!/libdblib12_r.so
ExtractToFile: target = /tmp/install.dir.9862/Linux/resource/jre/lib/i386/libdbtasks12_r.so
ExtractToFile: extractWhatURL = jar:file:/tmp/install.dir.9862/InstallerData/installer.zip!/libdbtasks12_r.so
ExtractToFile: target = /tmp/install.dir.9862/Linux/resource/jre/lib/i386/dblgen12.res
ExtractToFile: extractWhatURL = jar:file:/tmp/install.dir.9862/InstallerData/installer.zip!/dblgen12.res
ExtractToFile: target = /tmp/install.dir.9862/Linux/resource/jre/lib/i386/libdbjdbc12.so
ExtractToFile: extractWhatURL = jar:file:/tmp/install.dir.9862/InstallerData/installer.zip!/libdbjdbc12.so
Key not found: BaseZenConfigAction
Key not found: ValidateInstallMediaPath
Key not found: ConfigDetectDBMigrationRequiredAction
Key not found: VerifyDataBaseType
Database type has been detected as: OEM Sybase SQLAnywhere

Key not found: ConfigDetermineSybaseTypeAction
Database type has been detected as: Embedded/OEM Sybase SQLAnywhere

Key not found: ConfigIsEmbeddedDBAction
Adding 0 MB additional disk space for upgrading Embedded Sybase.
Key not found: ConfigValidateDeviceExistenceAction
com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: com.novell.zenworks.datamodel.exceptions.ObjectNot FoundException: /~locations~
at com.novell.zenworks.datamodel.services.locations.L ocationRightsPlugin._initialize(LocationRightsPlug in.java:28)
at com.novell.zenworks.datamodel.services.locations.L ocationRightsPlugin.getRightsCategoryDefinitions(L ocationRightsPlugin.java:73)
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAbstractSession._postPasswordValidationInit ialize(HibernateAbstractSession.java:456)
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAdministratorSession._postPasswordValidatio nInitialize(HibernateAdministratorSession.java:161 )
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAbstractSession.loginAsSystem(HibernateAbst ractSession.java:409)
at com.novell.zenworks.datamodel.services.DirectServi ceStoreImpl.loginAsSystem(DirectServiceStoreImpl.j ava:224)
at com.novell.zenworks.datamodel.services.DirectServi ceStoreImpl.loginAsSystem(DirectServiceStoreImpl.j ava:213)
at com.novell.zenworks.configure.ZENworksConfigure.ge tServiceStore(ZENworksConfigure.java:410)
at com.novell.zenworks.configure.actions.ValidateDevi ceExistenceConfigureAction.configure(ValidateDevic eExistenceConfigureAction.java:65)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1671)
at com.novell.zenworks.install.customcode.configure.B aseZenConfigAction.install(BaseZenConfigAction.jav a:60)
at com.zerog.ia.installer.actions.CustomAction.instal lSelf(DashoA10*..)
at ZeroGaei.run(DashoA10*..)
Caused by: com.novell.zenworks.datamodel.exceptions.InternalD ataModelException: com.novell.zenworks.datamodel.exceptions.ObjectNot FoundException: /~locations~
at com.novell.zenworks.datamodel.services.BasicAdminI mpl.getRootUID(BasicAdminImpl.java:73)
at com.novell.zenworks.datamodel.services.locations.L ocationRightsPlugin._initialize(LocationRightsPlug in.java:22)
... 12 more
Caused by: com.novell.zenworks.datamodel.exceptions.ObjectNot FoundException: /~locations~
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateAbstractSession.getBasicInformation(Hiberna teAbstractSession.java:1105)
at com.novell.zenworks.datamodel.session.hibernate.Hi bernateBasicSession.getBasicObject(HibernateBasicS ession.java:623)
at com.novell.zenworks.datamodel.services.BasicAdminI mpl.getBasicObject(BasicAdminImpl.java:191)
at com.novell.zenworks.datamodel.services.BasicAdminI mpl.getRootUID(BasicAdminImpl.java:64)
... 13 more
Device exists in Zone.

Key not found: ConfigGetZenVersion
Skipping port : 7628
Skipping port : 2645
Key not found: ConfigDetectSystemUpdateNameAction
Upgrade GUID: 5011020000fc50000000002012030723

Key not found: ConfigValidateIsFirstPrimaryUpgrade
SU not available in zone.

the value of isFirstPrimaryStatus:true

Key not found: ConfigValidateParallelUpgradeAction
Key not found: ConfigValidateTimeSyncAction
Time difference between server and DB : 1

Time is synchronized between server and database : OK

Key not found: ConfigCheckAlreadyUpgradedAction
Key not found: ConfigDetermineRoleAction
Server dont have role : Database

Key not found: ConfigDetectDevicesVersionInZone
Determining the list of unsupported servers.

Zone has servers of supported versions

Determining the list of unsupported managed devices.

java.sql.SQLException: JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.
at com.sybase.jdbc3.jdbc.ErrorMessage.raiseError(Erro rMessage.java:552)
at com.sybase.jdbc3.jdbc.ErrorMessage.raiseErrorCheck Dead(ErrorMessage.java:856)
at com.sybase.jdbc3.tds.Tds.handleIOE(Tds.java:3702)
at com.sybase.jdbc3.tds.Tds.handleIOE(Tds.java:3647)
at com.sybase.jdbc3.tds.Tds.nextResult(Tds.java:2434)
at com.sybase.jdbc3.tds.TdsResultSet.nextResult(TdsRe sultSet.java:701)
at com.sybase.jdbc3.tds.TdsResultSet.next(TdsResultSe t.java:439)
at com.sybase.jdbc3.jdbc.SybResultSet.next(SybResultS et.java:135)
at com.novell.zenworks.configure.actions.DetectDevice sVersionInZoneConfigureAction.execSQL(DetectDevice sVersionInZoneConfigureAction.java:110)
at com.novell.zenworks.configure.actions.DetectDevice sVersionInZoneConfigureAction.configure(DetectDevi cesVersionInZoneConfigureAction.java:175)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1671)
at com.novell.zenworks.install.customcode.configure.B aseZenConfigAction.install(BaseZenConfigAction.jav a:60)
at com.novell.zenworks.install.customcode.ConfigDetec tDevicesVersionInZone.install(ConfigDetectDevicesV ersionInZone.java:86)
at com.zerog.ia.installer.actions.CustomAction.instal lSelf(DashoA10*..)
at ZeroGaei.run(DashoA10*..)
Unable to determine pre-requisites.JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.
com.zerog.ia.api.pub.FatalInstallException: JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.
at com.novell.zenworks.install.customcode.configure.B aseZenConfigAction.install(BaseZenConfigAction.jav a:95)
at com.novell.zenworks.install.customcode.ConfigDetec tDevicesVersionInZone.install(ConfigDetectDevicesV ersionInZone.java:86)
at com.zerog.ia.installer.actions.CustomAction.instal lSelf(DashoA10*..)
at ZeroGaei.run(DashoA10*..)

Execute Custom Code
class com.novell.zenworks.install.customcode.ConfigDetec tDevicesVersionInZone FatalInstallException JZ006: Caught IOException: java.io.IOException: JZ0EM: End of data.
SHUTDOWN REQUESTED
(X) commiting registry
(X) shutting down service manager
(X) cleaning up temporary directories
cleanUp()
calling cleanUpUNIX()
Exiting with exit code: -1