I have Novell File Reporter 2.0.1 installed on a Windows 2008 R2 server. I have a weekly scan set up and more often than not I get the following error:

The scheduled data scan for storage path \\SERVER\VOLUME (Scan ID 69) was unable to complete. The following error occurred: A C++ or O.S. exception occurred and was converted to an error. (-3)
There are 2 retry attempts remaining.

Sometimes it will complete successfully on a retry attempt but I mostly get this error on all three attempts. I looked in the server Event Log and I don't see any errors during the time the scan is running.

Is there something I can do to prevent this error? Thanks.