I have tried to get in touch with my support engineer 4 or 5 times the last 3 weeks. Hi is alway unavailable, he's promise to get back almost never does and worst of all for us is that the issu with upgrading a cluster node to OES11 doesn't happen.
The last contact I hade with him was a e-mail message September 18 where he was apologising not getting back to me and promising he would, didn't happen!
If he cant help me with the issue, why not sending it to somebody else?
I need to help my customer fixe this issu.