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Thread: SR: 10865752161

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  1. #1
    sharfuddin NNTP User

    SR: 10865752161


    After complete two busisness days, Current status of this SR:

    Owner: EMEA EMEA_UNASSIGNED

    Opened: 11/14/2013 04:27:15


    I opened this SR on Thursday when its was 4:27 PM(GMT +5) here in my
    country, while 12:27 PM in Germany, 11:27 AM in UK.

    After 6 hours of opening this SR When I didn't receive any Technical
    Assistance/reply from Support, I checked the status and found that
    this SR was assigned/logged at US support Center. I tried to chat with
    Engineer but he was not available, so didnt get the chance to
    communicate
    with him.

    when I checked the Status of this SR today I came to know
    that this SR is not assigned to anyone i,e it has got a new status of
    unassigned, and marked for EMEA.

    Regards,
    Muhammad Sharfuddin


    --
    sharfuddin
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    sharfuddin's Profile: https://forums.netiq.com/member.php?userid=1016
    View this thread: https://forums.netiq.com/showthread.php?t=49243


  2. #2
    Join Date
    Feb 2008
    Location
    Allentown, PA, USA, Earth, Sol, ...
    Posts
    1,178

    Re: SR: 10865752161

    Hi,

    I'm just another forum member, not a Novell employee, and I'm sure someone in NTS will see this and take ownership.

    But you can always call the NTS number, speak with a customer service person, and ask for an escalation of the case, and also indicate that you need to speak with the next available enginner, or to increase the priority of the case if its now critical. They are usually very obliging. Please give this a try.

    Also, if you have not already, pose your issue in the Forums, and we will see if we can help.

    -- Bob

    Quote Originally Posted by sharfuddin View Post
    After complete two busisness days, Current status of this SR:

    Owner: EMEA EMEA_UNASSIGNED

    Opened: 11/14/2013 04:27:15


    I opened this SR on Thursday when its was 4:27 PM(GMT +5) here in my
    country, while 12:27 PM in Germany, 11:27 AM in UK.

    After 6 hours of opening this SR When I didn't receive any Technical
    Assistance/reply from Support, I checked the status and found that
    this SR was assigned/logged at US support Center. I tried to chat with
    Engineer but he was not available, so didnt get the chance to
    communicate
    with him.

    when I checked the Status of this SR today I came to know
    that this SR is not assigned to anyone i,e it has got a new status of
    unassigned, and marked for EMEA.
    Bob Mahar --
    Do you do what you do at a .EDU? http://novell.com/ttp
    "Programming is like teaching a jellyfish to build a house."
    More Bob: Twitter Blog Vimeo <-- Click And Be Amazed!

    If you find my posts helpful, please, for the love of God, I beg you, please show your appreciation by clicking on the the little star below. If you don't, Kim beats me with frozen weasel carcasses.

  3. #3
    sharfuddin NNTP User

    Re: SR: 10865752161


    Hi Bob,

    Thanks for your suggestion, I will try it next time, because someone
    from Support has contacted me on Saturday.

    Sure I will post this issue in the Forum too.


    --
    sharfuddin
    ------------------------------------------------------------------------
    sharfuddin's Profile: https://forums.netiq.com/member.php?userid=1016
    View this thread: https://forums.netiq.com/showthread.php?t=49243


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