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Thread: empty ZENworks Window(NAL) upon login-April 2013 follow-up

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    Join Date
    Jun 2008

    empty ZENworks Window(NAL) upon login-April 2013 follow-up

    I know this is from an older post back on April 9, 2013, but I am still experiencing the same issue. I have troubleshooted this to no end since then, but have not come up with a solution yet. Since the original post, I have upgraded my ZENworks servers to 11.2.3a and have done the same on my clients. Sometimes the only solution I can find is to uninstall and re-install the ZENworks agent. I can't seem to find what is causing this as the issue is sporadic and not occurring everywhere.

    Any ideas? I have copied the original post below.



    There is a cache corruption issue that I am also experiencing that I believe
    MU2 and now 3a resolves. I have had to do exactly what you are doing.
    waiting for the early adapters to shake out the current SP before I install.

    "sleonard24" wrote in message

    I am having periodic issues in which users report that the ZENworks
    Application Window is empty upon login. The bundles are shortcuts to run
    ..exe files that are installed on the workstations, web url shortcuts,
    shortcuts to run .exe files on a network server. These bundles will not
    show up when there are or are not requirements for the bundle and does
    not depend on the user that logs in. I have the shortcut for the
    ZENworks Application Window in the "Startup" folder for all user in
    WinXP and in the c:\programdata\microsoft\windows\start
    menu\programs\startup .

    What I have found that works to get the applications to re-appear for
    the users is to re-register the computer with - zac reg -g
    https://servername .

    The particulars:
    ZENworks version-11 sp2
    ZENworks servers - four(4) primary servers; Windows 2008R2 sp1
    ZENworks database - Windows 2008R2 sp1; SQL 2008R2 sp2
    workstation OS - Windows 7 or WindowsXP
    Windows 2008R2 AD domain

    Any thoughts on why this happens?

    Thank you.

    Last edited by sleonard24; 21-Nov-2013 at 05:20 PM.

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