Good day,

Just had an interesting situation with trying to provision a new iPad, the user was sure that they were entering in their GroupWise password correctly but when they did so their device would not authenticate/provision. It was confirmed that they were entering the correct password through logging into the GroupWise client with the password, however until they changed their GroupWise password they continued to see the failure.

As I understand it they are not syncing passwords between eDirectory and GroupWise (eDirectory and GroupWise can have separate passwords) and they do not have any restrictions on what the GroupWise password can be, in this case it was the end users last name (which is four characters)

I have not really used ZMM so I'm not sure where to look to see what might have been holding up the provisioning procedure. Any assistance greatly appreciated,