Is it possible to disable or turn off the request creation notification for the technicians/teams, but leave enabled for the customer? We would like the customer to get the email notifying them that the request was received by the system. Our techs do not wish to get an email every time a request is opened by a customer, but would still like the other notification emails on notes add, status change, etc...

We have the team setup to use a queue. The options for Notify on New are Technician, Layer and Team, but nothing for disabling it. Is there a way to change this elsewhere?


Service Desk 7.0.2 Appliance (w/Incident Management License)