We have modified many of the email templates in the system, including the signature template, but it appears the changes to the signature template are not going out in the emails, rather the default signature is. The changes were saved and even after a server reboot, we can login and verify that the changes exist when viewing that template. We have reset it back to defaults, saved and then edited it again with no changes to how it is functioning.

Anyone else having issues like this with the templates? Maybe a bug?


Service Desk 7.0.2 Appliance (w/Incident Management License)