having problems upgrading to sp3

windows 2008 64

upgrade fails with
Failed to import System Update. Check system update import log for more details.
Error occurred while importing the update into zone. Check the system-update-import.log in the logs directory for more details.

here is the system-upgrade-import.log

[DEBUG] [03/02/2014 13:51:05.154] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Attempting to set update status to DOWNLOADING with message: null] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.154] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Status for update (5011030000fc50000000002014021123): DOWNLOADING] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.279] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Updated update (5011030000fc50000000002014021123) status to DOWNLOADING] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.294] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Status for update (5011030000fc50000000002014021123): DOWNLOADING] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.560] [5424] [SystemUpdateDownloader] [61] [administrator] [SystemUpdate] [] [updateSystemUpdateCommand : 6cd6be21ed2c22421425cdf255a43718, asset, -i "${content.0.path}" TARGETDIR="${ZENWORKS_TARGET_DIR}", 5011030000fc50000000002014021123, WINDOWS, null, null, null, MSI, MANAGED_DEVICE, INSTALL] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.560] [5424] [SystemUpdateAdminImpl2] [61] [administrator] [SystemUpdate] [] [Attempting to delete command 6cd6be21ed2c22421425cdf255a43718] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.575] [5424] [SystemUpdateAdminImpl2] [61] [administrator] [SystemUpdate] [] [Attempting to update command 6cd6be21ed2c22421425cdf255a43718] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.622] [5424] [SystemUpdateDownloader] [61] [administrator] [SystemUpdate] [] [Checksum value for file: C:\Program Files (x86)\Novell\ZENworks\work\content-repo\system-update\5011030000fc50000000002014021123\msi\novell-zenworks-assetmanagementmodule-11.3.0.34994.msi checksum: a457c9750d707ac671f0d2e67843104d463e69d6d28de8bd36 1d8c7e3bdc8b25] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.762] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Attempting to set update status to DOWNLOADING with message: null] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.762] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Status for update (5011030000fc50000000002014021123): DOWNLOADING] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.996] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Updated update (5011030000fc50000000002014021123) status to DOWNLOADING] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:05.996] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Status for update (5011030000fc50000000002014021123): DOWNLOADING] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.12] [5424] [UpdateDownloader] [61] [administrator] [SystemUpdate] [] [Unable to download content (novell-zenworks-assetmanagementmodule-langs-client-11.3.0.34994.msi) from server (file://C:\Users\Administrator.NGSC\Desktop\ZENworks11SP3\ Common). Will not retry] [java.io.FileNotFoundException: Source 'C:\Users\Administrator.NGSC\Desktop\ZENworks11SP3 \Common\novell-zenworks-assetmanagementmodule-langs-client-11.3.0.34994.msi' does not exist
at org.apache.commons.io.FileUtils.copyFile(FileUtils .java:767)
at org.apache.commons.io.FileUtils.copyFile(FileUtils .java:731)
at com.novell.zenworks.systemupdate.SystemUpdateUtil. copyFile(SystemUpdateUtil.java:493)
at com.novell.zenworks.systemupdate.DirectoryHelper.g etUrlAsFile(DirectoryHelper.java:168)
at com.novell.zenworks.systemupdate.UpdateDownloader. getContentFromServer(UpdateDownloader.java:675)
at com.novell.zenworks.systemupdate.UpdateDownloader. getContentFromServer(UpdateDownloader.java:669)
at com.novell.zenworks.systemupdate.UpdateDownloader. _getContentFromServer(UpdateDownloader.java:579)
at com.novell.zenworks.systemupdate.UpdateDownloader. getContentFromServer(UpdateDownloader.java:507)
at com.novell.zenworks.systemupdate.SystemUpdateDownl oader.downloadUpdate(SystemUpdateDownloader.java:1 74)
at com.novell.zenworks.systemupdate.SystemUpdateDownl oader.downloadUpdate(SystemUpdateDownloader.java:7 8)
at com.novell.zenworks.systemupdate.SUImportUpdator.i mportSystemUpdate(SUImportUpdator.java:118)
at com.novell.zenworks.systemupdate.SUImportUpdator.i mportSystemUpdate(SUImportUpdator.java:67)
at com.novell.zenworks.configure.actions.ImportSUConf igureAction.configure(ImportSUConfigureAction.java :69)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1758)
at com.novell.zenworks.install.customcode.configure.B aseZenConfigAction.install(BaseZenConfigAction.jav a:63)
at com.novell.zenworks.install.customcode.configure.C onfigImportSUAction.install(ConfigImportSUAction.j ava:30)
at com.zerog.ia.installer.actions.CustomAction.instal lSelf(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.GhostDirectory.install(Dash oA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.Installer.install(DashoA10* ..)
at com.zerog.ia.installer.actions.InstallProgressActi on.n(DashoA10*..)
at com.zerog.ia.installer.actions.ProgressPanelAction $1.run(DashoA10*..)
] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.43] [5424] [UpdateDownloader] [61] [administrator] [SystemUpdate] [] [Unable to download content from server (file://C:\Users\Administrator.NGSC\Desktop\ZENworks11SP3\ Common). Will attempt alternate URLs] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.43] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Attempting to set update status to ERROR with message: SystemUpdate.error.getcontent] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.43] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Status for update (5011030000fc50000000002014021123): DOWNLOADING] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.168] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Updated update (5011030000fc50000000002014021123) status to ERROR] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.168] [5424] [SystemUpdateDownloader] [61] [administrator] [SystemUpdate] [] [(SystemUpdateDownloader.endDownloading()) contents of downloadingUpdates list: (5011030000fc50000000002014021123)] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.168] [5424] [SystemUpdateDownloader] [61] [administrator] [SystemUpdate] [] [(SystemUpdateDownloader.endDownloading()) Update 5011030000fc50000000002014021123 already in downloadingUpdates list. Removing it.] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.168] [5424] [SystemUpdateDownloader] [61] [administrator] [SystemUpdate] [] [(SystemUpdateDownloader.endDownloading()) Update 5011030000fc50000000002014021123 NOT in downloadingUpdates list. Doing nothing.] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.168] [5424] [SystemUpdateDownloader] [61] [administrator] [SystemUpdate] [] [Error downloading update] [com.novell.zenworks.systemupdate.exceptions.System UpdateException: Unable to download content for command (5f2efa551d499b757a5acb0a78685ac0) from any server
at com.novell.zenworks.systemupdate.UpdateDownloader. getContentFromServer(UpdateDownloader.java:529)
at com.novell.zenworks.systemupdate.SystemUpdateDownl oader.downloadUpdate(SystemUpdateDownloader.java:1 74)
at com.novell.zenworks.systemupdate.SystemUpdateDownl oader.downloadUpdate(SystemUpdateDownloader.java:7 8)
at com.novell.zenworks.systemupdate.SUImportUpdator.i mportSystemUpdate(SUImportUpdator.java:118)
at com.novell.zenworks.systemupdate.SUImportUpdator.i mportSystemUpdate(SUImportUpdator.java:67)
at com.novell.zenworks.configure.actions.ImportSUConf igureAction.configure(ImportSUConfigureAction.java :69)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1758)
at com.novell.zenworks.install.customcode.configure.B aseZenConfigAction.install(BaseZenConfigAction.jav a:63)
at com.novell.zenworks.install.customcode.configure.C onfigImportSUAction.install(ConfigImportSUAction.j ava:30)
at com.zerog.ia.installer.actions.CustomAction.instal lSelf(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.GhostDirectory.install(Dash oA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.Installer.install(DashoA10* ..)
at com.zerog.ia.installer.actions.InstallProgressActi on.n(DashoA10*..)
at com.zerog.ia.installer.actions.ProgressPanelAction $1.run(DashoA10*..)
] [] [] [SystemUpdate]
[ERROR] [03/02/2014 13:51:06.168] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Error importing system update contents] [com.novell.zenworks.systemupdate.exceptions.System UpdateException: Error importing system update contents
at com.novell.zenworks.systemupdate.SUImportUpdator.i mportSystemUpdate(SUImportUpdator.java:137)
at com.novell.zenworks.systemupdate.SUImportUpdator.i mportSystemUpdate(SUImportUpdator.java:67)
at com.novell.zenworks.configure.actions.ImportSUConf igureAction.configure(ImportSUConfigureAction.java :69)
at com.novell.zenworks.configure.ZENworksConfigure.ex ecConfigAction(ZENworksConfigure.java:1758)
at com.novell.zenworks.install.customcode.configure.B aseZenConfigAction.install(BaseZenConfigAction.jav a:63)
at com.novell.zenworks.install.customcode.configure.C onfigImportSUAction.install(ConfigImportSUAction.j ava:30)
at com.zerog.ia.installer.actions.CustomAction.instal lSelf(DashoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.GhostDirectory.install(Dash oA10*..)
at com.zerog.ia.installer.InstallablePiece.install(Da shoA10*..)
at com.zerog.ia.installer.Installer.install(DashoA10* ..)
at com.zerog.ia.installer.actions.InstallProgressActi on.n(DashoA10*..)
at com.zerog.ia.installer.actions.ProgressPanelAction $1.run(DashoA10*..)
] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.262] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Attempting to set update status to ERROR with message: SystemUpdate.error.importingcommands] [] [] [] [SystemUpdate]
[DEBUG] [03/02/2014 13:51:06.324] [5424] [SUImportUpdator] [61] [administrator] [SystemUpdate] [] [Updated update (5011030000fc50000000002014021123) status to ERROR] [] [] [] [SystemUpdate]