we have one user/device combination where the zcm agent login is not working. We get the error message "login to network not possible, login credentials incorrect".
On the same device the login with other user accounts is working fine, just one user login is not working. The password is correct (windows login is working fine).

The same user account is working fine on other devices.

Can someone please help me with this problem.
We are using ZCM 11.2.3 and the OS of the device is Windows 7 x64.

Thanks and greeting