Hi

One of our primaries and the database successfully updated to 11.3, but our second primary is failing.

Extract from system_update.log:
Code:
[DEBUG] [04/09/2014 10:18:12.886] [2920] [ZENUpdater] [] [admintutty] [SystemUpdate] [] [DEBUG] [creating path: C:\ZENworks11SP3\Common\novell-zenworks-primary-agent-11.3.0.36021.msi] [] [] [ZENworks] 
[ERROR] [04/09/2014 10:18:12.886] [2920] [ZENUpdater] [] [admintutty] [SystemUpdate] [MSI_INSTALL_ERROR] [ERROR] [novell-zenworks-primary-agent-11.3.0.36021.msi,1619] [] [] [ZENworks] 
[DEBUG] [04/09/2014 10:18:12.886] [2920] [ZENUpdater] [] [admintutty] [SystemUpdate] [] [DEBUG] [An error occured during command execution...details should have already been logged] [] [] [ZENworks] 
[INFO] [04/09/2014 10:18:12.886] [2920] [ZENUpdater] [] [admintutty] [SystemUpdate] [INSTALLING_PERCENTAGE] [INSTALLING] [55] [] [] [ZENworks]

Entire novell-zenworks-primary-agent-11.3.0.36021.msi.log:
Code:
 === Verbose logging started: 09/04/2014  10:18:12  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (2C:08) [10:18:12:855]: Resetting cached policy values
MSI (c) (2C:08) [10:18:12:855]: Machine policy value 'Debug' is 0
MSI (c) (2C:08) [10:18:12:855]: ******* RunEngine:
           ******* Product: C:\ZENworks11SP3\Common\novell-zenworks-primary-agent-11.3.0.36021.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (2C:08) [10:18:12:855]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (2C:08) [10:18:12:855]: Grabbed execution mutex.
MSI (c) (2C:08) [10:18:12:871]: Cloaking enabled.
MSI (c) (2C:08) [10:18:12:871]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (2C:08) [10:18:12:871]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D4:90) [10:18:12:886]: Running installation inside multi-package transaction C:\ZENworks11SP3\Common\novell-zenworks-primary-agent-11.3.0.36021.msi
MSI (s) (D4:90) [10:18:12:886]: Grabbed execution mutex.
MSI (s) (D4:94) [10:18:12:886]: Resetting cached policy values
MSI (s) (D4:94) [10:18:12:886]: Machine policy value 'Debug' is 0
MSI (s) (D4:94) [10:18:12:886]: ******* RunEngine:
           ******* Product: C:\ZENworks11SP3\Common\novell-zenworks-primary-agent-11.3.0.36021.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (s) (D4:94) [10:18:12:886]: Note: 1: 2203 2: C:\ZENworks11SP3\Common\novell-zenworks-primary-agent-11.3.0.36021.msi 3: -2147287038 
MSI (s) (D4:94) [10:18:12:886]: MainEngineThread is returning 2
MSI (s) (D4:90) [10:18:12:886]: User policy value 'DisableRollback' is 0
MSI (s) (D4:90) [10:18:12:886]: Machine policy value 'DisableRollback' is 0
MSI (s) (D4:90) [10:18:12:886]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D4:90) [10:18:12:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (D4:90) [10:18:12:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (D4:90) [10:18:12:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (D4:90) [10:18:12:886]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (D4:90) [10:18:12:886]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (D4:90) [10:18:12:886]: Restoring environment variables
MSI (c) (2C:08) [10:18:12:886]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (2C:08) [10:18:12:886]: MainEngineThread is returning 2
=== Verbose logging stopped: 09/04/2014  10:18:12 ===
Any assistance appreciated.

Dan