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Thread: ZESM denying access to \cache\zmd\ZenCache\work\zencm???

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    Apr 2010
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    ZESM denying access to \cache\zmd\ZenCache\work\zencm???

    Good morning all

    We're using ENGL's toolkit for building machines on ZCM 11.3, though I suspect the toolkit itself is not the cause of this issue.

    During the build, the toolkit window just shows "Distributing" and cycles through the GUIDs of apps that should be installing. As all bundles are set to continue on error, no error appears unless it's invoked from NALWIN. The error is:

    Code:
    Full Message:Failed to process action: Access to the path 'C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\work\zencm_23\img0.jpg' is denied. 
    Additional Information:None 
    Severity:Error
    Date:14 April 2014 08:03:40
    Acknowledged Date:None
    Source:/Devices/Workstations/Laptops/09252win7
    Message ID:ActionMan.FailureProcessingActionException
    Probable Cause URL:None
    Log ID:2194af79e62c44e640e8caf9909509c9
    Related Objects:/Bundles/ENGL/_Installer

    From zmd-messages.log
    Code:
    [DEBUG] [04/14/2014 08:03:40.327] [1296] [ZenworksWindowsService] [59] [itzadmin] [BundleManager] [] [Finished Process Action for Item: _Installer Action: LAUNCH Result: False] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.327] [1296] [ZenworksWindowsService] [59] [itzadmin] [BundleManager] [] [Evaluating System Requirements for _Installer; GUID: cdbc90a6925926ea50c33ce54d611e3a] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.327] [1296] [ZenworksWindowsService] [59] [] [RequirementHandler] [] [Comparing actualValue: 3 with expectedValue: 3 for compareOperator Equals returned True] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.327] [1296] [ZenworksWindowsService] [59] [itzadmin] [SYSREQ.RegKeyValueExists] [] [Root Key is HKEY_LOCAL_MACHINE, Expected Value is 3, Actual Value is 3, Operator is Equals] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.327] [1296] [ZenworksWindowsService] [59] [itzadmin] [Requirements Module] [] [First requirement returned True] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.327] [1296] [ZenworksWindowsService] [59] [itzadmin] [Requirements Module] [] [First requirement returned True] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.327] [1296] [ZenworksWindowsService] [59] [itzadmin] [BundleManager] [] [System Requirements Passed for _Installer] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.327] [1296] [ZenworksWindowsService] [59] [itzadmin] [BundleManager] [] [ CacheAppIconBitmap() caching bitmap file for app cdbc90a6925926ea50c33ce54d611e3a to path C:\Program Files (x86)\Novell\ZENworks\cache\zmd\cdbc90a6925926ea50c33ce54d611e3a.bmp] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.327] [1296] [ZenworksWindowsService] [59] [itzadmin] [BundleManager] [] [ CacheAppIconBitmap() cached bitmap file for app cdbc90a6925926ea50c33ce54d611e3a created successfully at location C:\Program Files (x86)\Novell\ZENworks\cache\zmd\cdbc90a6925926ea50c33ce54d611e3a.bmp] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.327] [1296] [ZenworksWindowsService] [59] [itzadmin] [BundleManager] [] [ cached bitmap file for app at path C:\Program Files (x86)\Novell\ZENworks\cache\zmd\cdbc90a6925926ea50c33ce54d611e3a.bmp] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.405] [1296] [ZenworksWindowsService] [59] [] [BundleManager] [] [Error Processing Bundle Action for bundle: _Installer] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.405] [1296] [ZenworksWindowsService] [59] [] [BundleManager] [] [Error is: Failed to process action: Access to the path 'C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\work\zencm_25\img0.jpg' is denied.] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.420] [1296] [ZenworksWindowsService] [59] [itzadmin] [BundleManager] [] [Inside exception ProcessSelfHealingLaunch ::Exception of type 'Novell.Zenworks.AppModule.LaunchException' was thrown.] [] [] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.420] [1296] [ZenworksWindowsService] [59] [itzadmin] [BundleManager] [] [The launch exception reason is ACTION_SET_FAILURE] [] [] [] [ZENworks Agent] 
    [ERROR] [04/14/2014 08:03:40.420] [1296] [ZenworksWindowsService] [59] [itzadmin] [BundleManager] [ActionMan.FailureProcessingActionException] [Failed to process action: Access to the path 'C:\Program Files (x86)\Novell\ZENworks\cache\zmd\ZenCache\work\zencm_25\img0.jpg' is denied.] [] [cdbc90a6925926ea50c33ce54d611e3a] [] [ZENworks Agent] 
    [DEBUG] [04/14/2014 08:03:40.420] [1296] [ZenworksWindowsService] [59] [itzadmin] [CommonUI] [] [Called the common method.] [] [] [] [ZENworks Agent]
    This bundle worked on 11.2.4, but I have noticed that if the ZES override password is entered, and _Installer is invoked from NALWIN, the installations will commence. Which ZES policy would possibly block the access to this path? I have tried turning off Client Self-defense so far.

    Thanks

    Dan
    Last edited by dantutty; 14-Apr-2014 at 10:03 AM.

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