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    MSI error

    I'm having a problem with several of our MSI bundles. The problem is that if I install certain MSI bundles after "x" amount of time they will no longer uninstall. You get an MSI error, value cannot be null. Which I have never seen before. The Windows installer doesn't get invoked as I have checked the application log for that. This creates a problem for us as users sometimes need to uninstall the old products to install the newer versions. For example DHTML will not upgrade in place, the old version needs to be ripped out and the new one pushed in it's place.

    I'm posting a snippet of the log. Notice the line Unable to find content linked to object: a827f194364ad44fad05210e6c17385f.

    I can't replicate the problem. I was thinking of spinning up a VM letting it sit there for 14 days and then seeing if the box will experience the problem. I tried the usual suspects. ZAC CC, ZAC ref general bypasscache. Those didn't make a difference. I found a band aid solution on these forums which is to delete the .appstate file of the GUID and that will then allow you to install the app again and remove it. If you run msiexec /x "GUID" from the command prompt I can remove the product. I really don't this is an MSI issue since the Windows Installer service never gets invoked. It seems like Novell isn't feeding the msiexec command the correct parameters.

    This one has got me puzzled....


    [DEBUG] [05/15/2014 10:08:11.706] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Processing the UNINSTALL action set for the master bundle ] [] []
    [DEBUG] [05/15/2014 10:08:11.706] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Starting Process Action for Item: Bentley Descartes V8i (SELECTseries 4) Action: UNINSTALL] [] []
    [DEBUG] [05/15/2014 10:08:11.721] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Evaluating System Requirements for Bentley Descartes V8i (SELECTseries 4); GUID: 59436f9d1a7ea57ae6684af993bd9281] [] []
    [DEBUG] [05/15/2014 10:08:11.721] [1376] [ZenworksWindowsService] [8] [] [Requirement Handler] [] [Comparing actualValue: 6.1.7601.65536 with expectedValue: 6.1.7601.65536 for compareOperator: Equals returned True] [] []
    [DEBUG] [05/15/2014 10:08:11.721] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [First requirement returned True] [] []
    [DEBUG] [05/15/2014 10:08:11.721] [1376] [ZenworksWindowsService] [8] [] [RequirementHandler] [] [Comparing actualValue: 17765138432 with expectedValue: 2254857830 for compareOperator GreaterEquals returned True] [] []
    [DEBUG] [05/15/2014 10:08:11.721] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [AND-ing result(True) with previous results (True) yields True] [] []
    [DEBUG] [05/15/2014 10:08:11.721] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [First requirement returned True] [] []
    [DEBUG] [05/15/2014 10:08:11.721] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [System Requirements Passed for Bentley Descartes V8i (SELECTseries 4)] [] []
    [DEBUG] [05/15/2014 10:08:11.721] [1376] [ZenworksWindowsService] [8] [] [BundleManager] [] [GetLocalStateRecord :: Current Session ID : 1178654742, UserName : 0R6293] [] []
    [DEBUG] [05/15/2014 10:08:12.610] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [ComonUI returned True as a response] [] []
    [DEBUG] [05/15/2014 10:08:12.626] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [From IconUtils.cs)] [] []
    [DEBUG] [05/15/2014 10:08:12.626] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Required icon not found. Selecting closest one] [] []
    [DEBUG] [05/15/2014 10:08:12.626] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Selected Icon Details: Size: 48 BPP: 32] [] []
    [DEBUG] [05/15/2014 10:08:12.642] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Processing Action set: Type: Uninstall Item: 59436f9d1a7ea57ae6684af993bd9281 of master item Bentley Descartes V8i (SELECTseries 4)(ID: 59436f9d1a7ea57ae6684af993bd9281)] [] []
    [DEBUG] [05/15/2014 10:08:12.642] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [ IsChildBundle = False] [] []
    [DEBUG] [05/15/2014 10:08:12.642] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Processing action: ] [] []
    [DEBUG] [05/15/2014 10:08:12.642] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Unable to find content linked to object: a827f194364ad44fad05210e6c17385f] [] []
    [DEBUG] [05/15/2014 10:08:12.642] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Processing action: Uninstall DESCARTES] [] []
    [DEBUG] [05/15/2014 10:08:12.642] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Processing UninstallBundle] [] []
    [DEBUG] [05/15/2014 10:08:12.642] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Starting Process Action for Item: DESCARTES V8i (SELECTseries 3) 08.11.09.432 MSI Action: UNINSTALL] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Evaluating System Requirements for DESCARTES V8i (SELECTseries 3) 08.11.09.432 MSI; GUID: a827f194364ad44fad05210e6c17385f] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [] [Requirement Handler] [] [Comparing actualValue: 6.1.7601.65536 with expectedValue: 6.1.7601.65536 for compareOperator: Equals returned True] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [First requirement returned True] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [] [RequirementHandler] [] [Comparing actualValue: 17765138432 with expectedValue: 104857600 for compareOperator GreaterEquals returned True] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [AND-ing result(True) with previous results (True) yields True] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [First requirement returned True] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [System Requirements Passed for DESCARTES V8i (SELECTseries 3) 08.11.09.432 MSI] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [] [BundleManager] [] [GetLocalStateRecord :: Current Session ID : 1178654742, UserName : 0R6293] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [] [BundleManager] [] [GetLocalStateRecord :: Current Session ID : 1178654742, UserName : 0R6293] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Processing Action set: Type: Uninstall Item: a827f194364ad44fad05210e6c17385f of master item Bentley Descartes V8i (SELECTseries 4)(ID: 59436f9d1a7ea57ae6684af993bd9281)] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [ IsChildBundle = False] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Processing action: ] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Processing Undo Install] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [] [ZenCache] [] [(Thread 8) GetFile(ContentMgr::Content::488ecf8675db4c9193a13 644303d2ae0, UserContext{_LocalId=NT AUTHORITY\SYSTEM; _RemoteId=(GlobDownload)}) called] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [] [ZenCache] [] [contentmgr::content::488ecf8675db4c9193a13644303d2 ae0(globdownload) doesn't exist in memory key cache] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [] [ZenCache] [] [(Thread 8) GetFile returning <not cached> in 0 ms] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Processing action: Install MSI] [] []
    [DEBUG] [05/15/2014 10:08:12.657] [1376] [ZenworksWindowsService] [8] [0R6293] [MsiActionHandler] [] [Error restoring install privileges: No value exists with that name.. System.ArgumentException: No value exists with that name.
    at Microsoft.Win32.RegistryKey.DeleteValue(String name, Boolean throwOnMissingValue)
    at Novell.Zenworks.ActionManager.WindowsActions.MsiAc tionHandler.RestoreRegDword(RegistryKey key, String valName, Int32 val)
    at Novell.Zenworks.ActionManager.WindowsActions.MsiAc tionHandler.RestoreInstallPrivileges(Session session, String userSid)] [] []
    [DEBUG] [05/15/2014 10:08:14.670] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Action handler Undo Install finished processing with error: WindowsActions.MSI_UNKNOWN_ERROR.] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [GetResultSetRequest returning DO_NOTHING] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [Status Library] [] [SetStatus: srchSql= select successcount, failurecount from zstatus where userguid = '64fc1dc0e7881b148b5c4c0f4907d029~0037c2a4edecdf11 aadc00110a55bb5a' and objectguid = 'a827f194364ad44fad05210e6c17385f' and operationtype = 'Bundle.UnInstall'] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [Status Library] [] [SetStatus: sql= insert into zstatus(timestamp, userguid, objectguid, source, objecttype, operationtype, operationstatus, successcount, failurecount, objectversion, messageid, messageparams ) values ( 635357632946857699,'64fc1dc0e7881b148b5c4c0f4907d0 29~0037c2a4edecdf11aadc00110a55bb5a','a827f194364a d44fad05210e6c17385f',0,'B','Bundle.UnInstall','F' ,0,12,0,'WindowsActions.MSI_UNKNOWN_ERROR','Value cannot be null.
    Parameter name: path1')] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Finished Process Action for Item: DESCARTES V8i (SELECTseries 3) 08.11.09.432 MSI Action: UNINSTALL Result: False] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [From IconUtils.cs)] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Required icon not found. Selecting closest one] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Selected Icon Details: Size: 32 BPP: 8] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Evaluating System Requirements for DESCARTES V8i (SELECTseries 3) 08.11.09.432 MSI; GUID: a827f194364ad44fad05210e6c17385f] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [] [Requirement Handler] [] [Comparing actualValue: 6.1.7601.65536 with expectedValue: 6.1.7601.65536 for compareOperator: Equals returned True] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [First requirement returned True] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [] [RequirementHandler] [] [Comparing actualValue: 17765072896 with expectedValue: 104857600 for compareOperator GreaterEquals returned True] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [AND-ing result(True) with previous results (True) yields True] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [First requirement returned True] [] []
    [DEBUG] [05/15/2014 10:08:14.685] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [System Requirements Passed for DESCARTES V8i (SELECTseries 3) 08.11.09.432 MSI] [] []
    [DEBUG] [05/15/2014 10:08:14.701] [1376] [ZenworksWindowsService] [8] [] [BundleManager] [] [GetLocalStateRecord :: Current Session ID : 1178654742, UserName : 0R6293] [] []
    [DEBUG] [05/15/2014 10:08:14.701] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [From IconUtils.cs)] [] []
    [DEBUG] [05/15/2014 10:08:14.701] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Required icon not found. Selecting closest one] [] []
    [DEBUG] [05/15/2014 10:08:14.701] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Selected Icon Details: Size: 32 BPP: 8] [] []
    [DEBUG] [05/15/2014 10:08:16.230] [1376] [ZenworksWindowsService] [8] [] [BundleManager] [] [Error Processing Bundle Action for bundle: DESCARTES V8i (SELECTseries 3) 08.11.09.432 MSI] [] []
    [DEBUG] [05/15/2014 10:08:16.230] [1376] [ZenworksWindowsService] [8] [] [BundleManager] [] [Error is: An Unknown MSI error occurred: Error code is Value cannot be null.
    Parameter name: path1.] [] []
    [DEBUG] [05/15/2014 10:08:16.230] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [Action handler UninstallBundle finished processing Uninstall DESCARTES with error: WindowsActions.MSI_UNKNOWN_ERROR.] [] []
    [DEBUG] [05/15/2014 10:08:16.230] [1376] [ZenworksWindowsService] [8] [0R6293] [ActionManager] [] [GetResultSetRequest returning DO_NOTHING] [] []
    [DEBUG] [05/15/2014 10:08:16.230] [1376] [ZenworksWindowsService] [8] [0R6293] [Status Library] [] [SetStatus: srchSql= select successcount, failurecount from zstatus where userguid = '64fc1dc0e7881b148b5c4c0f4907d029~0037c2a4edecdf11 aadc00110a55bb5a' and objectguid = '59436f9d1a7ea57ae6684af993bd9281' and operationtype = 'Bundle.UnInstall'] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [0R6293] [Status Library] [] [SetStatus: sql= insert into zstatus(timestamp, userguid, objectguid, source, objecttype, operationtype, operationstatus, successcount, failurecount, objectversion, messageid, messageparams ) values ( 635357632962457726,'64fc1dc0e7881b148b5c4c0f4907d0 29~0037c2a4edecdf11aadc00110a55bb5a','59436f9d1a7e a57ae6684af993bd9281',0,'B','Bundle.UnInstall','F' ,0,11,1,'WindowsActions.MSI_UNKNOWN_ERROR','Value cannot be null.
    Parameter name: path1')] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Finished Process Action for Item: Bentley Descartes V8i (SELECTseries 4) Action: UNINSTALL Result: False] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [] [BundleManager] [] [GetLocalStateRecord :: Current Session ID : 1178654742, UserName : 0R6293] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [From IconUtils.cs)] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Required icon not found. Selecting closest one] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Selected Icon Details: Size: 48 BPP: 32] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Evaluating System Requirements for Bentley Descartes V8i (SELECTseries 4); GUID: 59436f9d1a7ea57ae6684af993bd9281] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [] [Requirement Handler] [] [Comparing actualValue: 6.1.7601.65536 with expectedValue: 6.1.7601.65536 for compareOperator: Equals returned True] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [First requirement returned True] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [] [RequirementHandler] [] [Comparing actualValue: 17765072896 with expectedValue: 2254857830 for compareOperator GreaterEquals returned True] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [AND-ing result(True) with previous results (True) yields True] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [0R6293] [Requirements Module] [] [First requirement returned True] [] []
    [DEBUG] [05/15/2014 10:08:16.245] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [System Requirements Passed for Bentley Descartes V8i (SELECTseries 4)] [] []
    [DEBUG] [05/15/2014 10:08:17.743] [1376] [ZenworksWindowsService] [8] [] [BundleManager] [] [Error Processing Bundle Action for bundle: Bentley Descartes V8i (SELECTseries 4)] [] []
    [DEBUG] [05/15/2014 10:08:17.743] [1376] [ZenworksWindowsService] [8] [] [BundleManager] [] [Error is: An Unknown MSI error occurred: Error code is Value cannot be null.
    Parameter name: path1.] [] []
    [DEBUG] [05/15/2014 10:08:17.743] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [Got exception while processiong the action set - Exception of type 'Novell.Zenworks.AppModule.LaunchException' was thrown.
    at Novell.Zenworks.AppModule.AppActionItem.ProcessAct ion(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults)
    at Novell.Zenworks.AppModule.AppActionItem.ProcessHan dledAction(APP_ACTION launchType, ActionContext context, ActionSetResult previousResults) ] [] []
    [DEBUG] [05/15/2014 10:08:17.743] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [] [The launch exception reason is ACTION_SET_FAILURE] [] []
    [ERROR] [05/15/2014 10:08:17.743] [1376] [ZenworksWindowsService] [8] [0R6293] [BundleManager] [WindowsActions.MSI_UNKNOWN_ERROR] [An Unknown MSI error occurred: Error code is Value cannot be null.
    Parameter name: path1.] [] [59436f9d1a7ea57ae6684af993bd9281]
    Last edited by mrtba; 15-May-2014 at 08:11 PM.

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