I have a problem using the remote control with Zenworks (ZCM 11.2.4.0).
Before Zenworks, we used VNC (3.3.9) for the remote control, but since the agent deployment many workstations are not accessible via ZCC.

I noticed this on the workstations in question :

If we install VNC (official version) in addition to Zenworks, where the Zenworks agent has been installed it will destroy almost every files in C:\Program Files\Novell\ZENworks\bin! As a result, the nzrWinVNC.exe no longer exists and the service 'Novell ZENworks Remote Management powered by VNC' disappeared aswell from the list of running services and therefore I cannot remote control the workstations anymore.

I do not understand this behavior.

Is there any effective way to partially restore the corrupted agent (i.e reinstall the RM missing part)? Or otherwise any method that I can follow.

Thank you.