I have an academic customer that wants to upgrade their current ZCM appliance from to 11sp3. They are running on SLES 11sp1 and it is the preconfigured appliance that you download from Novell.

If I understand correctly, I need to upgrade the appliance to 11sp2. Then create a new appliance and migrate the data from 11.2 to 11.3.

Is this the general idea? Is there a document out there for the 11 to 11sp2 upgrade?
I found a migration document for the 11sp2 to sp3.

Any help or insight, would be greatly appreciated.