I am trying to create a remote management role in our zone, but am not having any success.
I have some users that I don't want messing around in the zone, but they need to be able to remote to users/devices to resolve issues.
They login to the ZCC, but when they navigate down to the devices, they don't see any workstations in the folders

Created role
added Device Rights
VL SD EP RZA ILB INV
added Remote Management Rights
RC RV TF RE RD URM
added User Rights
VL


added my three users to this..
for each user:
assigned Device Rights to the top level folder of our devices.
assigned User Rights to the top level folder of our Users
assigned Remote Management rights to the top level folder of our devices AND to the top level folder of our Users .