Hello Trying to remote control desktops in my environment from my SLED 11 SP3 desktop, each time I try to do so I get the message about installing the Remote Management Viewer, I have installed the needed/required software, yet still getting the message.

I found one TID related to this issue, but I don't even have the directory it is describing /usr/lib/firefox I do have a /usr/lib64/firefox directory but again missing the nsZenworksPluginSample.so file which is supposed to be there.

Any thoughts? I can provide more details as needed/requested

Thank you,