I'm seeing an issue that has me a little confused. When a customer logs a new incident ticket, their due date is 1 min after the date the ticket is created.
The ticket is marked Pending. If I try and change the status to 'On Hold', or 'Open', I see the following error in the alert window at the top of the page:

"There was a problem saving the Incident. Due date must be after the report date"

However, i can't see any way that I can modify any of these dates. At the moment the job is in limbo.

Environment: Service Desk 7.0.3 appliance.

Any ideas on where I should be looking for a solution?