I have been starting to roll out the 11.3.1 ZEN agent to my client workstations. A number of the clients have been failing (Update Completed with Errors). Re-deploying the update to these devices does not appear to correct the failure. The devices are running ZEN agent version 11.2.3, using the full location awareness.

Digging into update logs on several failed devices in setup.exe.log I found the following lines:

Action start 22:06:18: UpgStopCSDEarly.
MSI (s) (70:B4) [22:09:19:313]: Note: 1: 1722 2: UpgStopCSDEarly 3: C:\Windows\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\InstallHelper.exe 4: -pcsd
CustomAction UpgStopCSDEarly returned actual error code -913 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (70:B4) [22:09:19:313]: Product: Novell ZENworks Endpoint Security Agent -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action UpgStopCSDEarly, location: C:\Windows\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\InstallHelper.exe, command: -pcsd

Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action UpgStopCSDEarly, location: C:\Windows\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\InstallHelper.exe, command: -pcsd
Action ended 22:09:19: UpgStopCSDEarly. Return value 3.
Action ended 22:09:19: INSTALL. Return value 3.

This led me to TID 7014326, which looks to be the issue I am having however the FTF is for the 11.2.4 update. Is there any other workarounds for this issue or an updated FTF that applies to the 11.3.1 update?

Thanks,
Derek