Good morning,

Just had a new (or perhaps ongoing issue) with my customers GWIA's. Basically when looking through the logs we are seeing something similar to the following:

08:17:34 F47B Processing outbound command...
08:17:34 F47B Restart in progress...
08:17:34 F47B Shutting down thread: GWIMAP-Listener
08:17:34 F47B Shutting down thread: GWPOP-Listener
08:17:34 F47B Shutting down thread: GWHTTP-Listener
08:17:34 F47B Shutting down thread: GWTCP-Dispatcher
08:17:34 EF87 Exiting GWHTTP-Listener
08:17:34 EF0F Exiting GWIMAP-Listener
08:17:34 F009 Exiting GWPOP-Listener
08:17:34 EEBF Exiting GWTCP-Dispatcher
08:17:34 F47B Shutting down thread: GWIMAP-Listener
08:17:34 F47B Shutting down thread: GWPOP-Listener
08:17:34 F47B Shutting down thread: GWHTTP-Listener
08:17:34 F47B Shutting down thread: GWTCP-Dispatcher
08:17:34 F47B Shutting down thread: GWTCP-Monitor
08:17:34 F47B Shutting down thread: GWHTTP-Handler_3
08:17:34 F47B Shutting down thread: GWHTTP-Handler_2
08:17:34 F47B Shutting down thread: GWHTTP-Handler_1
08:17:34 F47B Shutting down thread: GWIMAP-Handler_2
08:17:34 F47B Shutting down thread: GWIMAP-Handler_1
08:17:34 F47B Shutting down thread: GWPOP-Handler_2
08:17:34 F47B Shutting down thread: GWPOP-Handler_1
08:17:34 F47B Shutdown of Threads
08:17:34 EEA7 Exiting GWIMAP-Handler_2
08:17:34 EE86 Exiting GWIMAP-Handler_1
08:17:34 F031 Exiting GWPOP-Handler_2
08:17:34 EFD9 Exiting GWPOP-Handler_1
08:17:34 F019 Exiting GWHTTP-Handler_2
08:17:34 EF9F Exiting GWHTTP-Handler_3
08:17:34 F3F3 Exiting GWHTTP-Handler_1
08:17:50 F47B ****************** Agent Restarted ******************
08:17:50 F47B MTP: Message Transfer Protocol initialization...
08:17:50 F47B MTP: Queue initialization...
08:17:51 F47B MTP: Queue initialization...
08:17:51 F47B Startup: No frgnames.cfg file found.
08:17:51 EF3F Starting GWHTTP-Listener
08:17:51 F47B HTTP server running
08:17:51 EF1F Starting GWHTTP-Handler_1
08:17:51 F47B Startup: No route.cfg file found.
08:17:51 EEFF SMTP service running
08:17:51 F47B
08:17:51 EFF1 Starting GWTCP-Dispatcher
08:17:51 F001 Starting GWTCP-Monitor
08:17:51 EEE7 Starting GWPOP-Listener
08:17:51 EDAF Starting GWIMAP-Listener

However; within a few minutes (if not shorter) the processing outbound command is seen once more and the GWIA seems to shutdown.

The GWIA is GW2012 SP2 server OS is OES2SP3, and SLES 10SP4 Linux Release 2.6.16.60-0.99.1-smp

If any additional information is needed, please let me know.

Thank you,

-DS