I'm looking for the community support to help me with reading the logs that I have included. I have ZCM 11.2.4 configured in Window 2008 r2 server with eDirectory environment. And users have started to report getting the Zenwork Dialog box.

- At the moment I'm working with a user that he is NOT able to login to any Windows 7 workstation.

Troubleshooting steps: Deleted the CasaAuthTokenSvc from both of ZCM server. Still not able to login
-Deleted the user from the local cache as some TID suggested: Still not able to login.
-Unregistered and registered the Windows 7 workstation: Still not able to login.
-Change the users password in eDirectory: Still not able to login.

My environment is only a year old. could I be experiencing a certificate problem. If you think i'm please point me in the right direction. What come do i need to run? I can zac ci it return that the certificate expired in 2014
Note* i'm able to login with different ID on Windows 7 computer without any problem.

Thank you for those that are willing to take time from their schedule help.











[DEBUG] [01/17/2015 18:07:43.145] [1500] [ZenworksWindowsService] [25] [] [Remote Management Module] [] [(RM_DEBUG)session.IsTSClientSession : True (RM_DEBUG)] [] []
[DEBUG] [01/17/2015 18:07:49.999] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ZENLogin entered] [] []
[DEBUG] [01/17/2015 18:07:50.000] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Checking whether any FullDN is stored in registry for user MYERSJ] [] []
[DEBUG] [01/17/2015 18:07:50.000] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Get the DN from registry ] [] []
[DEBUG] [01/17/2015 18:07:50.001] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Saving Credentials for SessionID: 1221543652] [] []
[DEBUG] [01/17/2015 18:07:50.001] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Saving credentials for Realm: NPS1] [] []
[DEBUG] [01/17/2015 18:07:50.001] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Logging with Username MYERSJ] [] []
[DEBUG] [01/17/2015 18:07:50.001] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [SetMiCasaCredential entered] [] []
[DEBUG] [01/17/2015 18:07:50.001] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [Calling MiCasa.SetCredential] [] []
[DEBUG] [01/17/2015 18:07:50.001] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [MiCasa.SetCredential using Luid value: 0:1221543652] [] []
[DEBUG] [01/17/2015 18:07:50.015] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [MiCasa.SetCredential returned] [] []
[DEBUG] [01/17/2015 18:07:50.015] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [SetMiCasaCredential returning] [] []
[DEBUG] [01/17/2015 18:07:50.015] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ZENGetHostNames entered] [] []
[DEBUG] [01/17/2015 18:07:50.015] [1500] [ZenworksWindowsService] [25] [] [ZMD] [] [Getting Session Capability] [] []
[DEBUG] [01/17/2015 18:07:50.015] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ZENGetHostNames returning SUCCESS] [] []
[DEBUG] [01/17/2015 18:07:50.015] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Retrieved host names are: ] [] []
[DEBUG] [01/17/2015 18:07:50.015] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://NPSZEN2:443/] [] []
[DEBUG] [01/17/2015 18:07:50.015] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.100.20.100:443/] [] []
[DEBUG] [01/17/2015 18:07:50.015] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://npszen1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.015] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.1.10.37:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://HBESSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.40.0.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://AAESSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.30.0.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://CASAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.35.0.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://CHMSSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.15.2.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://CSISSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.25.0.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://HISSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.20.3.145:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://MHESSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.45.1.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://SAESSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.50.0.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://WESSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.016] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.55.1.220:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://NPSZEN2:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.100.20.100:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://npszen1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.1.10.37:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://HBESSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.40.0.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://AAESSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.30.0.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://CASAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.35.0.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://CHMSSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.15.2.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://CSISSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.25.0.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://HISSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.20.3.145:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://MHESSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.017] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.45.1.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://SAESSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.50.0.22:443/] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://WESSAT1:443/] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ https://10.55.1.220:443/] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [ConnectMan] [] [FindFirstContent()] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [ConnectMan] [] [ ] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [ConnectMan] [] [ ] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [ConnectMan] [] [ Found host npszen2 status: Good] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [ConnectMan] [] [ Found location https://10.100.20.100/ status: Good] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [ConnectMan] [] [ Using location https://10.100.20.100/ status: Good] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [ConnectMan] [] [FindFirstContent() returning https://10.100.20.100/] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Found zone server https://NPSZEN2:443/ to be good, continuing] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [About to call ObtainAuthToken] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [ObtainAuthToken entered] [] []
[DEBUG] [01/17/2015 18:07:50.018] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [Calling AuthToken.ObtainAuthToken] [] []
[DEBUG] [01/17/2015 18:07:50.019] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [AuthToken.ObtainAuthToken using Luid value: 0:1221543652] [] []
[DEBUG] [01/17/2015 18:07:50.019] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [AuthToken.ObtainAuthToken will be called with:] [] []
[DEBUG] [01/17/2015 18:07:50.019] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [ Host: npszen2:443] [] []
[DEBUG] [01/17/2015 18:07:50.019] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [ ServiceName: com.novell.zenworks.NPS1] [] []
[DEBUG] [01/17/2015 18:07:53.052] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [ObtainAuthToken took exception: -939589594 System.Exception: -939589594
at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken( String sService, String sHost, WinLuid luid, String()& extraData, IntPtr micasaContext, String& AuthMech)
at Novell.Zenworks.Zmd.Common.CasaHelper.ObtainAuthTo ken(String SessionID, String RealmName, String Host, String& AuthToken, String()& ExtraAttribs, IntPtr MicasaContext, String& AuthMech)] [] []
[DEBUG] [01/17/2015 18:07:53.053] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [Stack Trace: at Novell.Casa.Client.Auth.Authtoken.ObtainAuthToken( String sService, String sHost, WinLuid luid, String()& extraData, IntPtr micasaContext, String& AuthMech)
at Novell.Zenworks.Zmd.Common.CasaHelper.ObtainAuthTo ken(String SessionID, String RealmName, String Host, String& AuthToken, String()& ExtraAttribs, IntPtr MicasaContext, String& AuthMech)] [] []
[DEBUG] [01/17/2015 18:07:53.053] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [ObtainAuthToken returning -939589594] [] []
[DEBUG] [01/17/2015 18:07:53.053] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Return Wrong Credentials Status] [] []
[DEBUG] [01/17/2015 18:07:53.053] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Break from inner loop] [] []
[DEBUG] [01/17/2015 18:07:53.053] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Invalid Credentials - break from main loop] [] []
[DEBUG] [01/17/2015 18:07:53.053] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [Calling DeleteMiCasaCredential for realm: NPS1] [] []
[DEBUG] [01/17/2015 18:07:53.053] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [DeleteMiCasaCredential entered] [] []
[DEBUG] [01/17/2015 18:07:53.053] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [Calling MiCasa.DeleteCredential] [] []
[DEBUG] [01/17/2015 18:07:53.053] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [MiCasa.DeleteCredential using Luid value: 0:1221543652] [] []
[DEBUG] [01/17/2015 18:07:53.058] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [MiCasa.DeleteCredential returned] [] []
[DEBUG] [01/17/2015 18:07:53.058] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [DeleteMiCasaCredential returning] [] []
[DEBUG] [01/17/2015 18:07:53.058] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [ClearAuthTokenCache entered] [] []
[DEBUG] [01/17/2015 18:07:53.058] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [Calling AuthToken.CleanUpAuthTokenCache] [] []
[DEBUG] [01/17/2015 18:07:53.058] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [AuthToken.CleanUpAuthTokenCache using Luid value: 0:1221543652] [] []
[DEBUG] [01/17/2015 18:07:53.060] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [AuthToken.CleanUpAuthTokenCache returned] [] []
[DEBUG] [01/17/2015 18:07:53.060] [1500] [ZenworksWindowsService] [25] [] [CommonCasa] [] [ClearAuthTokenCache returning] [] []
[DEBUG] [01/17/2015 18:07:53.060] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ZENSetSessionAuthenticationState entered] [] []
[DEBUG] [01/17/2015 18:07:53.060] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ZENSetSessionAuthenticationState returning SUCCESS] [] []
[DEBUG] [01/17/2015 18:07:53.060] [1500] [ZenworksWindowsService] [25] [] [RemotingService] [] [ZENLogin returning WRONG_CREDENTIALS] [] []