Hello all,

Not sure if this is the right forum, hopefully it is. I have a user account which was deleted, looking at the documentation for GroupWise 2014 following the Recover Deleted Account steps I am unable to recover *any* accounts; wonder if I'm just doing something wrong. Basic steps from this page are being followed:


Steps 1, 2 and 3 complete normally, step four however.

When I place a check in the box next to the user to recover and select OK I never see the 'Recover' button illuminate, nor does the account appear in the page similar to the illustration from the above link, it's as if I never selected a user; and it is not just one user I've picked half a dozen users at random, none of them appear to be able to be recovered. I have backups (30 days of nightly incremental and a full backup) of the wpdomain.db file and I've picked not only last night, but the last full backup and a random backup from within that month all with the same result.

We are on GroupWise 2014 SP1, any ideas?