we've a big customer, who sends us mails with screenshots ( for example, an excel sheet ), directly in the mailtext! The customer is using outlook 2010 and we are using GroupWise 2012 12.0.3! If we open the mails, we cannot see any screenshot, we get only a text mail!

Any idea what was wrong? Encoding? GWIA? Exchange problem? How can i test, which system is the problem?

Thanks for any idea!