I am looking into my options for creating tickets using the remedy
driver. The driver documentation deals with how to add and remove users
and groups that use the ticketing system but I haven't found anything on
creating tickets. From the forum, I can see that others have tried this
using the java API. That looks like one method.

Google tells me that there is an incident based web service. I assume
that I could use the User App Integration activity to make web service
calls. That seems like method number 2.

I have wondered if tickets can be defined as objects and mapped in the
driver and created and closed that way? Does Remedy know what to do
with a ticket object? Is there a remedy schema for tickets?

What have others done? If you could share a few pros and cons, that
would be greatly appreciated.

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