Good day,

Please see the following:

The IDM drivers for the xxxxtree is returning password errors after the
servers are reboot. It takes several attempts of entering in the driver
password, before it will start communications without terminating the
driver. We were seeing (-9006) errors the Driver fails (failed) to

We would like a plan of action if this occurs again.

What information would be needed? Which logs and at what level? (The
customer is planning on exporting the drivers to a newer version of IDM

If there are other methods of capturing information, please let me know.
We want to be prepared when this occurs again.

Thank you,


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