I am using external password management war for the forgot password
implementation in my IDM 4.0 environment.

I have configured the password policy to enable IDM to send the current
password to the user when the forgot password functionality is user.

The email that is sent is using the default email template "Forgot

I want to include the firstname and lastname tags as part of the email

I read through the documentation and the article
"http://www.novell.com/support/kb/doc.php?id=7008099" for doing this
change, but somehow its not working.

As per documentation, for custom tags the LDAP attribute name must be
used in the email template.

I tried giving the below tokens as part of the email, but still not
working. The email shows the token instead of the value.

$Given Name$ $Surname$
$givenName$ $sn$

Is this sent from any policy in any driver. I checked the User
Application driver but not able to see any policy related to this.

Please let me know how to fix this issue.


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