Hi,
We have configured email notifications on a PRD , but the the emails are
not received all the time. We have this message in the server logs:

15:42:00,644 INFO [STDOUT] DEBUG [RBPM]
[com.novell.soa.notification.TemplateManagerFactory :create]
NotificationService/TemplateManagerImplName:
com.novell.soa.notification.impl.vdx.TemplateManag er
15:42:00,644 INFO [STDOUT] 105046784 [pool-13-thread-7] DEBUG
com.novell.soa.notification.TemplateManagerFactory -
NotificationService/TemplateManagerImplName:
com.novell.soa.notification.impl.vdx.TemplateManag er
15:42:00,644 INFO [STDOUT] DEBUG [RBPM]
[com.novell.soa.notification.TemplateManagerFactory :create]
TemplateManager instance create
15:42:00,644 INFO [STDOUT] 105046785 [pool-13-thread-7] DEBUG
com.novell.soa.notification.TemplateManagerFactory - TemplateManager
instance create
15:42:00,688 INFO [STDOUT] TRACE [RBPM]
[com.novell.soa.notification.impl.jms.JMSSubscriber :handleMessage] jms
subscriber
received:teN9CHsuQkpWhlP502PBzg==:QnlIHtKvPGcMekVH EckPP7CaPUdI59lHFBTOTSdEk7u5rBsMzCaHnoNJLJauIZaVjU VQovsNSCGYqNFOI57DxHlOUmwJfFFpz7ewSNI/72imJV+aaBV+TqRGzW/QpETm6CtSOm4MGEtwNXSVcouiy55+ICgD4CsKYgSL5VHFHPIzP MH1G9RQbOh1MbLfVhznS6h0X5dorWbaEYoytvbl4GAB59fRNxQ KVv+8+nDaoGkB55TlklWinU03v0s46db1wOqbE0Ol5Qb5pheEU QlnkNmcp2RUBEZvChK+SQqimPrJv0wockywrWHB8sAlOkBiQBn j8fJ/tZ52ntYj32XwaV3Jr+Xv+hiEpPAfoWUOz6xMj22y8WYmoppnyT jL+mQfmzj8lRBsXofiEo+YtroJxpZjE2rRciPi+gO6jKiv223O gAv2Sa9R2iQ/riXQaR/bF/lxux+cRLOR00F8cViIcfzCnVkek2MrzwJZixjozDzfdOA1g/PPdbIOWSWIxhJBLk3hMtg0SAkLCWjge9riKzkSYv/xjAnfe3euQLtYuHDmn04P5t2m231SUuCHpJ/3C2/ylhqvvwHDaxIkacd3NzfGdjb8y7m4n1zVVqiisv7ygf+Ca3Zsa cXs1jvwoQ3cfMZQL6L4PVRVE9k74cz+k4ewS+yAaHIptN5hPui InJFSaZuV+C8Su7+H99XGH4QVcZxAjR2wQD2Q4sHiXyM/vb93yHdX0k1E+GxyffwgS8M4h4QXp4BcLFtzCq5uHZRbWQ57+v ayboA48V8KBd6lkp53LJjaCGcKXi6sN8CC0D6mmlQKyWzBCYOq pXi6rZS4yV0ecsLKnJJEoP4njwOJqKhJZvr+fRGrf2OUcwQ4HL sT6B0vRrL0bLPPvV+auf7SHbwhhiYFS2/fKXdoZc9AdKBd5PdfTVqyAKJWJz+lcpiw2I136V3QLqkaAx3eF AOjuP26nQKV5oeuuCRwKK6qHw5sXlAKdNh68XNqmIMpFrzBoJd 6bbf4iHK6Ufa3aO3k0HxHV5HdHyG2RlE6eFKnPCTYuTktpjCfz oYfUMDEuMV5i8TERySNqOxhYwqLDxXo9vqmm3bC5tVcbP0YPOK ng9TuvMFfcR9qCMcqfTXvBYKhvHaGbCs9WN/HcPRf8Ckn26+rqjuNUFzSkgW8cCk27Azb4AWlWI5fdFHexaAv+ Tm47DloprOnD/ehOeQ8rleFymsZBJ6dFsyUZnx9t9WW4bGwNx9koMPMzZdTJ1Dc wKqkifW7FltSpojZQPKFWyCO8EOCna7kKmjtQ0TvqtQn2O+EKU nK3xs7QLj0Xv2m7AJ1I+X9/RCoAi8H7t2x8gDas2bGbBUkwGAyxzrncMo62/XJFMD2i/ALErERRXtEjx62aJHzdUVkqiQJkuskil5tslYuRv7xN4cxFW5g bSSaeTwNQWalbDfCtcE1L5V+TVkkQg5ooHY56PVe5LLVnUshI2 ZzLh3sShudg0Bum8HrKY4mKSa/8JBG9e4L14TlhFZB7CBXpVvUPNLns8n2ZN5sHryw24Q1iL+x7j OvxD4y63HbKhjPU7SkdqjV2s/XN9W6chAAORS87rsQQMch+K2vxoj2ohog1/8JysBQPHQkGDgX7+IQSnrcvU6YFhAe97CNzya46+cE70ppjJjF adbBovI16YqZYr2VXjh7A5GrBUZ7LJlsDLFkIZ37rCoFFXznKT 5xvlD7zqpUwnmGvczU9Vi1G5vQWgOmeD0r2pF6Mjp972/QvZD8nmmWlcZSNIrBCn+viRqHyajEWmwLUDjb+SpZW286SqOQB fsjNlM/bUZpJOPmpwM9Mdi/Jo1JxHjaYvojIrns4iW1DlAxGmhS
15:42:00,718 INFO [STDOUT] 105046807 [JMSSubscriber] TRACE
com.novell.soa.notification.impl.jms.JMSSubscriber - jms subscriber
received:teN9CHsuQkpWhlP502PBzg==:QnlIHtKvPGcMekVH EckPP7CaPUdI59lHFBTOTSdEk7u5rBsMzCaHnoNJLJauIZaVjU VQovsNSCGYqNFOI57DxHlOUmwJfFFpz7ewSNI/72imJV+aaBV+TqRGzW/QpETm6CtSOm4MGEtwNXSVcouiy55+ICgD4CsKYgSL5VHFHPIzP MH1G9RQbOh1MbLfVhznS6h0X5dorWbaEYoytvbl4GAB59fRNxQ KVv+8+nDaoGkB55TlklWinU03v0s46db1wOqbE0Ol5Qb5pheEU QlnkNmcp2RUBEZvChK+SQqimPrJv0wockywrWHB8sAlOkBiQBn j8fJ/tZ52ntYj32XwaV3Jr+Xv+hiEpPAfoWUOz6xMj22y8WYmoppnyT jL+mQfmzj8lRBsXofiEo+YtroJxpZjE2rRciPi+gO6jKiv223O gAv2Sa9R2iQ/riXQaR/bF/lxux+cRLOR00F8cViIcfzCnVkek2MrzwJZixjozDzfdOA1g/PPdbIOWSWIxhJBLk3hMtg0SAkLCWjge9riKzkSYv/xjAnfe3euQLtYuHDmn04P5t2m231SUuCHpJ/3C2/ylhqvvwHDaxIkacd3NzfGdjb8y7m4n1zVVqiisv7ygf+Ca3Zsa cXs1jvwoQ3cfMZQL6L4PVRVE9k74cz+k4ewS+yAaHIptN5hPui InJFSaZuV+C8Su7+H99XGH4QVcZxAjR2wQD2Q4sHiXyM/vb93yHdX0k1E+GxyffwgS8M4h4QXp4BcLFtzCq5uHZRbWQ57+v ayboA48V8KBd6lkp53LJjaCGcKXi6sN8CC0D6mmlQKyWzBCYOq pXi6rZS4yV0ecsLKnJJEoP4njwOJqKhJZvr+fRGrf2OUcwQ4HL sT6B0vRrL0bLPPvV+auf7SHbwhhiYFS2/fKXdoZc9AdKBd5PdfTVqyAKJWJz+lcpiw2I136V3QLqkaAx3eF AOjuP26nQKV5oeuuCRwKK6qHw5sXlAKdNh68XNqmIMpFrzBoJd 6bbf4iHK6Ufa3aO3k0HxHV5HdHyG2RlE6eFKnPCTYuTktpjCfz oYfUMDEuMV5i8TERySNqOxhYwqLDxXo9vqmm3bC5tVcbP0YPOK ng9TuvMFfcR9qCMcqfTXvBYKhvHaGbCs9WN/HcPRf8Ckn26+rqjuNUFzSkgW8cCk27Azb4AWlWI5fdFHexaAv+ Tm47DloprOnD/ehOeQ8rleFymsZBJ6dFsyUZnx9t9WW4bGwNx9koMPMzZdTJ1Dc wKqkifW7FltSpojZQPKFWyCO8EOCna7kKmjtQ0TvqtQn2O+EKU nK3xs7QLj0Xv2m7AJ1I+X9/RCoAi8H7t2x8gDas2bGbBUkwGAyxzrncMo62/XJFMD2i/ALErERRXtEjx62aJHzdUVkqiQJkuskil5tslYuRv7xN4cxFW5g bSSaeTwNQWalbDfCtcE1L5V+TVkkQg5ooHY56PVe5LLVnUshI2 ZzLh3sShudg0Bum8HrKY4mKSa/8JBG9e4L14TlhFZB7CBXpVvUPNLns8n2ZN5sHryw24Q1iL+x7j OvxD4y63HbKhjPU7SkdqjV2s/XN9W6chAAORS87rsQQMch+K2vxoj2ohog1/8JysBQPHQkGDgX7+IQSnrcvU6YFhAe97CNzya46+cE70ppjJjF adbBovI16YqZYr2VXjh7A5GrBUZ7LJlsDLFkIZ37rCoFFXznKT 5xvlD7zqpUwnmGvczU9Vi1G5vQWgOmeD0r2pF6Mjp972/QvZD8nmmWlcZSNIrBCn+viRqHyajEWmwLUDjb+SpZW286SqOQB fsjNlM/bUZpJOPmpwM9Mdi/Jo1JxHjaYvojIrns4iW1DlAxGmhS
15:42:27,280 INFO [STDOUT] TRACE [RBPM]
[com.novell.soa.notification.impl.MailEngine:run] Trying to (re)
establish mailserver connection. Will try this every 300000 ms
15:42:27,308 INFO [STDOUT] 105073420 [Timer-1] TRACE
com.novell.soa.notification.impl.MailEngine - Trying to (re) establish
mailserver connection. Will try this every 300000 ms
15:42:32,341 INFO [STDOUT] TRACE [RBPM]
[com.novell.soa.notification.impl.NotificationThrea d:run] QUEUE EMPTY
WAITING...
15:42:32,369 INFO [STDOUT] 105078472 [NOTIFICATION THREAD] TRACE
com.novell.soa.notification.impl.NotificationThrea d - QUEUE EMPTY
WAITING...
15:52:32,406 INFO [STDOUT] TRACE [RBPM]
[com.novell.soa.notification.impl.jms.JMSSubscriber :handleMessage] jms
subscriber
received:teN9CHsuQkpWhlP502PBzg==:QnlIHtKvPGcMekVH EckPP7CaPUdI59lHFBTOTSdEk7u5rBsMzCaHnoNJLJauIZaVjU VQovsNSCGYqNFOI57DxHlOUmwJfFFpz7ewSNI/72imJV+aaBV+TqRGzW/QpETm6CtSOm4MGEtwNXSVcouiy55+ICgD4CsKYgSL5VHFHPIzP MH1G9RQbOh1MbLfVhznS6h0X5dorWbaEYoytvbl4GAB59fRNxQ KVv+8+nDaoGkB55TlklWinU03v0s46db1wOqbE0Ol5Qb5pheEU QlnkNmcp2RUBEZvChK+SQqimPrJv0wockywrWHB8sAlOkBiQBn j8fJ/tZ52ntYj32XwaV3Jr+Xv+hiEpPAfoWUOz6xMj22y8WYmoppnyT jL+mQfmzj8lRBsXofiEo+YtroJxpZjE2rRciPi+gO6jKiv223O gAv2Sa9R2iQ/riXQaR/bF/lxux+cRLOR00F8cViIcfzCnVkek2MrzwJZixjozDzfdOA1g/PPdbIOWSWIxhJBLk3hMtg0SAkLCWjge9riKzkSYv/xjAnfe3euQLtYuHDmn04P5t2m231SUuCHpJ/3C2/ylhqvvwHDaxIkacd3NzfGdjb8y7m4n1zVVqiisv7ygf+Ca3Zsa cXs1jvwoQ3cfMZQL6L4PVRVE9k74cz+k4ewS+yAaHIptN5hPui InJFSaZuV+C8Su7+H99XGH4QVcZxAjR2wQD2Q4sHiXyM/vb93yHdX0k1E+GxyffwgS8M4h4QXp4BcLFtzCq5uHZRbWQ57+v ayboA48V8KBd6lkp53LJjaCGcKXi6sN8CC0D6mmlQKyWzBCYOq pXi6rZS4yV0ecsLKnJJEoP4njwOJqKhJZvr+fRGrf2OUcwQ4HL sT6B0vRrL0bLPPvV+auf7SHbwhhiYFS2/fKXdoZc9AdKBd5PdfTVqyAKJWJz+lcpiw2I136V3QLqkaAx3eF AOjuP26nQKV5oeuuCRwKK6qHw5sXlAKdNh68XNqmIMpFrzBoJd 6bbf4iHK6Ufa3aO3k0HxHV5HdHyG2RlE6eFKnPCTYuTktpjCfz oYfUMDEuMV5i8TERySNqOxhYwqLDxXo9vqmm3bC5tVcbP0YPOK ng9TuvMFfcR9qCMcqfTXvBYKhvHaGbCs9WN/HcPRf8Ckn26+rqjuNUFzSkgW8cCk27Azb4AWlWI5fdFHexaAv+ Tm47DloprOnD/ehOeQ8rleFymsZBJ6dFsyUZnx9t9WW4bGwNx9koMPMzZdTJ1Dc wKqkifW7FltSpojZQPKFWyCO8EOCna7kKmjtQ0TvqtQn2O+EKU nK3xs7QLj0Xv2m7AJ1I+X9/RCoAi8H7t2x8gDas2bGbBUkwGAyxzrncMo62/XJFMD2i/ALErERRXtEjx62aJHzdUVkqiQJkuskil5tslYuRv7xN4cxFW5g bSSaeTwNQWalbDfCtcE1L5V+TVkkQg5ooHY56PVe5LLVnUshI2 ZzLh3sShudg0Bum8HrKY4mKSa/8JBG9e4L14TlhFZB7CBXpVvUPNLns8n2ZN5sHryw24Q1iL+x7j OvxD4y63HbKhjPU7SkdqjV2s/XN9W6chAAORS87rsQQMch+K2vxoj2ohog1/8JysBQPHQkGDgX7+IQSnrcvU6YFhAe97CNzya46+cE70ppjJjF adbBovI16YqZYr2VXjh7A5GrBUZ7LJlsDLFkIZ37rCoFFXznKT 5xvlD7zqpUwnmGvczU9Vi1G5vQWgOmeD0r2pF6Mjp972/QvZD8nmmWlcZSNIrBCn+viRqHyajEWmwLUDjb+SpZW286SqOQB fsjNlM/bUZpJOPmpwM9Mdi/Jo1JxHjaYvojIrns4iW1DlAxGmhS
15:52:32,406 INFO [STDOUT] 105678546 [JMSSubscriber] TRACE
com.novell.soa.notification.impl.jms.JMSSubscriber - jms subscriber
received:teN9CHsuQkpWhlP502PBzg==:QnlIHtKvPGcMekVH EckPP7CaPUdI59lHFBTOTSdEk7u5rBsMzCaHnoNJLJauIZaVjU VQovsNSCGYqNFOI57DxHlOUmwJfFFpz7ewSNI/72imJV+aaBV+TqRGzW/QpETm6CtSOm4MGEtwNXSVcouiy55+ICgD4CsKYgSL5VHFHPIzP MH1G9RQbOh1MbLfVhznS6h0X5dorWbaEYoytvbl4GAB59fRNxQ KVv+8+nDaoGkB55TlklWinU03v0s46db1wOqbE0Ol5Qb5pheEU QlnkNmcp2RUBEZvChK+SQqimPrJv0wockywrWHB8sAlOkBiQBn j8fJ/tZ52ntYj32XwaV3Jr+Xv+hiEpPAfoWUOz6xMj22y8WYmoppnyT jL+mQfmzj8lRBsXofiEo+YtroJxpZjE2rRciPi+gO6jKiv223O gAv2Sa9R2iQ/riXQaR/bF/lxux+cRLOR00F8cViIcfzCnVkek2MrzwJZixjozDzfdOA1g/PPdbIOWSWIxhJBLk3hMtg0SAkLCWjge9riKzkSYv/xjAnfe3euQLtYuHDmn04P5t2m231SUuCHpJ/3C2/ylhqvvwHDaxIkacd3NzfGdjb8y7m4n1zVVqiisv7ygf+Ca3Zsa cXs1jvwoQ3cfMZQL6L4PVRVE9k74cz+k4ewS+yAaHIptN5hPui InJFSaZuV+C8Su7+H99XGH4QVcZxAjR2wQD2Q4sHiXyM/vb93yHdX0k1E+GxyffwgS8M4h4QXp4BcLFtzCq5uHZRbWQ57+v ayboA48V8KBd6lkp53LJjaCGcKXi6sN8CC0D6mmlQKyWzBCYOq pXi6rZS4yV0ecsLKnJJEoP4njwOJqKhJZvr+fRGrf2OUcwQ4HL sT6B0vRrL0bLPPvV+auf7SHbwhhiYFS2/fKXdoZc9AdKBd5PdfTVqyAKJWJz+lcpiw2I136V3QLqkaAx3eF AOjuP26nQKV5oeuuCRwKK6qHw5sXlAKdNh68XNqmIMpFrzBoJd 6bbf4iHK6Ufa3aO3k0HxHV5HdHyG2RlE6eFKnPCTYuTktpjCfz oYfUMDEuMV5i8TERySNqOxhYwqLDxXo9vqmm3bC5tVcbP0YPOK ng9TuvMFfcR9qCMcqfTXvBYKhvHaGbCs9WN/HcPRf8Ckn26+rqjuNUFzSkgW8cCk27Azb4AWlWI5fdFHexaAv+ Tm47DloprOnD/ehOeQ8rleFymsZBJ6dFsyUZnx9t9WW4bGwNx9koMPMzZdTJ1Dc wKqkifW7FltSpojZQPKFWyCO8EOCna7kKmjtQ0TvqtQn2O+EKU nK3xs7QLj0Xv2m7AJ1I+X9/RCoAi8H7t2x8gDas2bGbBUkwGAyxzrncMo62/XJFMD2i/ALErERRXtEjx62aJHzdUVkqiQJkuskil5tslYuRv7xN4cxFW5g bSSaeTwNQWalbDfCtcE1L5V+TVkkQg5ooHY56PVe5LLVnUshI2 ZzLh3sShudg0Bum8HrKY4mKSa/8JBG9e4L14TlhFZB7CBXpVvUPNLns8n2ZN5sHryw24Q1iL+x7j OvxD4y63HbKhjPU7SkdqjV2s/XN9W6chAAORS87rsQQMch+K2vxoj2ohog1/8JysBQPHQkGDgX7+IQSnrcvU6YFhAe97CNzya46+cE70ppjJjF adbBovI16YqZYr2VXjh7A5GrBUZ7LJlsDLFkIZ37rCoFFXznKT 5xvlD7zqpUwnmGvczU9Vi1G5vQWgOmeD0r2pF6Mjp972/QvZD8nmmWlcZSNIrBCn+viRqHyajEWmwLUDjb+SpZW286SqOQB fsjNlM/bUZpJOPmpwM9Mdi/Jo1JxHjaYvojIrns4iW1DlAxGmhS
15:56:39,696 INFO [STDOUT] INFO [RBPM]
[com.novell.pwdmgt.util.PasswordHelper:loginPortal] [Login_Success]
uaadmin successfully logged in.


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