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Thread: HPD - using multiple approval (complex requests)

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  1. #1
    KahlerThomas NNTP User

    HPD - using multiple approval (complex requests)


    Hi there,

    i have some question about manage my tasks in HPD by using multiple
    approval or mutliple deny for requests.

    lets have a look at the documentation: http://tinyurl.com/kpxt3la


    For a more complex request that requires detailed information, the
    Provisioning Dashboard *does not display a checkbox*. You must approve
    or deny those requests by selecting each request and
    following Step 3.a through Step 3.c above.

    When you select a more complex request to approve or deny, the Dashboard
    may need to open the request form in a separate browser tab.


    now my question:

    how can the HPD find out, whether the request (approval) is complex. In
    my requests i have detailed information and they are required. But every
    user has an checkbox for multiple approve. So when some user use this
    option the requests fail because some detail information are lost.

    Are there any "switch" to configure an approval to "complex"? Or some
    "switch" to "enable" or "disable" an approval for multiple approval?

    Best regards Thomas


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    KahlerThomas
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  2. #2
    Steven Williams NNTP User

    Re: HPD - using multiple approval (complex requests)

    On 01/29/2014 05:44 AM, KahlerThomas wrote:
    >
    > Hi there,
    >
    > i have some question about manage my tasks in HPD by using multiple
    > approval or mutliple deny for requests.
    >
    > lets have a look at the documentation: http://tinyurl.com/kpxt3la
    >
    >
    > For a more complex request that requires detailed information, the
    > Provisioning Dashboard *does not display a checkbox*. You must approve
    > or deny those requests by selecting each request and
    > following Step 3.a through Step 3.c above.
    >
    > When you select a more complex request to approve or deny, the Dashboard
    > may need to open the request form in a separate browser tab.
    >
    >
    > now my question:
    >
    > how can the HPD find out, whether the request (approval) is complex. In
    > my requests i have detailed information and they are required. But every
    > user has an checkbox for multiple approve. So when some user use this
    > option the requests fail because some detail information are lost.
    >
    > Are there any "switch" to configure an approval to "complex"? Or some
    > "switch" to "enable" or "disable" an approval for multiple approval?
    >
    > Best regards Thomas
    >
    >

    Greetings Thomas,
    Are you putting the "required" field(s) data into flowdata in the
    post activity mapping for the Approval Activity? Or are you simply
    marking the field as required?

    --

    Sincerely,
    Steven Williams
    Lead Software Engineer
    NetIQ

  3. #3
    KahlerThomas NNTP User

    Re: HPD - using multiple approval (complex requests)


    Greetings Steven,

    yes, i map all the required fields into flowdata in the post activity
    mapping for the Approval Activity. The Approver Type of the Aproval
    Activity is "Group" and the addresse is a Team.

    Thomas


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  4. #4
    Steven Williams NNTP User

    Re: HPD - using multiple approval (complex requests)

    On 01/29/2014 07:44 AM, KahlerThomas wrote:
    >
    > Greetings Steven,
    >
    > yes, i map all the required fields into flowdata in the post activity
    > mapping for the Approval Activity. The Approver Type of the Aproval
    > Activity is "Group" and the addresse is a Team.
    >
    > Thomas
    >
    >

    Greetings Thomas,

    In my testing so far I see the checkbox appear next to the activity to
    approve, but when I check it I then receive the following in a yellow
    box in the middle of the page:

    Sorry, this task cannot be completed in bulk. Select the task name to
    view its details.


    On my Approval form, I added a simple text field, marked it required,
    and mapped it in the post-activity into flowdata

    Questions:

    1) What browser(s) are you using and provide the exact version?

    2) You outlined that your Approval is a Team. Do you mean a team or a
    group? If it is a team, then what code do you have in the Addressee
    field? By default a team alone as the address will not evaluate down to
    the members for the Approval activity to go. So what are you doing?



    --

    Sincerely,
    Steven Williams
    Lead Software Engineer
    NetIQ

  5. #5
    KahlerThomas NNTP User

    Re: HPD - using multiple approval (complex requests)


    Steven Williams;240737 Wrote:
    > On 01/29/2014 07:44 AM, KahlerThomas wrote:
    > >
    > > Greetings Steven,
    > >
    > > yes, i map all the required fields into flowdata in the post activity
    > > mapping for the Approval Activity. The Approver Type of the Aproval
    > > Activity is "Group" and the addresse is a Team.
    > >
    > > Thomas
    > >
    > >

    > Greetings Thomas,
    >
    > In my testing so far I see the checkbox appear next to the activity to
    > approve, but when I check it I then receive the following in a yellow
    > box in the middle of the page:
    >
    > Sorry, this task cannot be completed in bulk. Select the task name to
    > view its details.
    >
    >
    > On my Approval form, I added a simple text field, marked it required,
    > and mapped it in the post-activity into flowdata
    >
    > Questions:
    >
    > 1) What browser(s) are you using and provide the exact version?
    >
    > 2) You outlined that your Approval is a Team. Do you mean a team or a
    > group? If it is a team, then what code do you have in the Addressee
    > field? By default a team alone as the address will not evaluate down
    > to
    > the members for the Approval activity to go. So what are you doing?
    >
    >
    >
    > --
    >
    > Sincerely,
    > Steven Williams
    > Lead Software Engineer
    > NetIQ




    Hi Steven,

    thank you for feedback. I follow your steps.

    I create a new workflow with some text fields in a aprroval. i mapped
    them into flowdata by using the post activity option. by testing the
    workflow i checked the checkbox and receive the yellow
    box in the middle of the page:

    Sorry, this task cannot be completed in bulk. Select the task name to
    view its details.

    fine but the workflow from our customer do not show this message. what
    is different? I set the addresse from Approver type "Group" to "normal"
    and set as addresse a user DN not a UserApp-Team.
    The same situation appears. So i check the pre-activty for the form. In
    our customer workflow the pre-activity in the form is not empty, it is
    set with flowdata.get('Start/Request_Form/fieldname').
    When i set the pre-activiy to be emtpy i receive the yellow mesage box.
    mmhh...

    So now i understand how the landing page work.

    until now the initiator of the workflow set the required field and the
    approver have to check and can change the field data in the the approval
    but he can not set the field empty.
    In this case the approver should not be induce to use multiple
    approval.

    finally we can say : when i want force a approver not use multiple
    approval, i have to change my form, i need an empty required field. Is
    that correct?

    Thomas


    --
    KahlerThomas
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  6. #6
    Steven Williams NNTP User

    Re: HPD - using multiple approval (complex requests)

    On 02/17/2014 05:04 AM, KahlerThomas wrote:
    >
    > Steven Williams;240737 Wrote:
    >> On 01/29/2014 07:44 AM, KahlerThomas wrote:
    >>>
    >>> Greetings Steven,
    >>>
    >>> yes, i map all the required fields into flowdata in the post activity
    >>> mapping for the Approval Activity. The Approver Type of the Aproval
    >>> Activity is "Group" and the addresse is a Team.
    >>>
    >>> Thomas
    >>>
    >>>

    >> Greetings Thomas,
    >>
    >> In my testing so far I see the checkbox appear next to the activity to
    >> approve, but when I check it I then receive the following in a yellow
    >> box in the middle of the page:
    >>
    >> Sorry, this task cannot be completed in bulk. Select the task name to
    >> view its details.
    >>
    >>
    >> On my Approval form, I added a simple text field, marked it required,
    >> and mapped it in the post-activity into flowdata
    >>
    >> Questions:
    >>
    >> 1) What browser(s) are you using and provide the exact version?
    >>
    >> 2) You outlined that your Approval is a Team. Do you mean a team or a
    >> group? If it is a team, then what code do you have in the Addressee
    >> field? By default a team alone as the address will not evaluate down
    >> to
    >> the members for the Approval activity to go. So what are you doing?
    >>
    >>
    >>
    >> --
    >>
    >> Sincerely,
    >> Steven Williams
    >> Lead Software Engineer
    >> NetIQ

    >
    >
    >
    > Hi Steven,
    >
    > thank you for feedback. I follow your steps.
    >
    > I create a new workflow with some text fields in a aprroval. i mapped
    > them into flowdata by using the post activity option. by testing the
    > workflow i checked the checkbox and receive the yellow
    > box in the middle of the page:
    >
    > Sorry, this task cannot be completed in bulk. Select the task name to
    > view its details.
    >
    > fine but the workflow from our customer do not show this message. what
    > is different? I set the addresse from Approver type "Group" to "normal"
    > and set as addresse a user DN not a UserApp-Team.
    > The same situation appears. So i check the pre-activty for the form. In
    > our customer workflow the pre-activity in the form is not empty, it is
    > set with flowdata.get('Start/Request_Form/fieldname').
    > When i set the pre-activiy to be emtpy i receive the yellow mesage box.
    > mmhh...
    >
    > So now i understand how the landing page work.
    >
    > until now the initiator of the workflow set the required field and the
    > approver have to check and can change the field data in the the approval
    > but he can not set the field empty.
    > In this case the approver should not be induce to use multiple
    > approval.
    >
    > finally we can say : when i want force a approver not use multiple
    > approval, i have to change my form, i need an empty required field. Is
    > that correct?
    >
    > Thomas
    >
    >

    Greetings Thomas,
    If there is not a field that requires new input, then the form will
    be seen as "simple" and therefore allow it to be multiple requested or
    approved.

    --

    Sincerely,
    Steven Williams
    Lead Software Engineer
    NetIQ

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