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> 1. Can Sentinel7 and SLM 1.2 integrate with Remedy7.1 and ITSM 7.


Sentinel 7 I believe can. Log Manager does not have an interface for
importing integrators and is not meant to have the full SIEM capability
of Sentinel, so I assume that is NOT supported where Sentinel 7 is
likely supported.

> 2. Can Sentinel and write information to Remedy regarding ticketing?


The integrator can probably do whatever the Remedy SOAP interface
allows. There is an action to accompany this integrator specifically to
create Remedy tickets, and that is what I've seen others do in the past.
How much information this interface can send back and whether or not
Sentinel can process it, I do not know.

- From the Integrator doc:

<quote>
A specific instance of an Integrator can be used by a JavaScript Action,
such as the Create Remedy Ticket Action. The Action can be written to
make method calls on the Integrator API, read the property values set on
the Integrator instance, and access contextual information from
Sentinel. For example, the action used to create a ticket in Remedy AR
includes the following method call:

integratorAPI.createTicket(param1, authInfoE);

The createTicket () method of the API send the specified information to
the Remedy server connection defined in the Integrator instance, where
the Remedy server creates a ticket.
</quote>

Good luck.
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