I get the followin error message when starting the upgrade from 11 sp3 to

starting with sh setup.sh -e
This Application has Unexpectedly Quit: Invocation of this Java Application
has caused an InvocationTargetException. This application will now exit

Starting with sh setup.sh ( gui mode )
Error occurred while executing configure action
Check the novell-zenworks-configure.log file for more details

Thank You