This is a repeat of an issue I had a few years ago. At least it is not
failing on every encrypted machine as it did before. On about half of our
encrypted machines the 11.4 update fails on the
novell-zenworks-fde-sec-11.4.0.338.x86_64.msi install. Looking in
novell-zenworks-fde-sec-11.4.0.338.x86_64.msi.log I see the following at the
fail point.

Action start 16:38:16: FSE_MSI_Branding.
MSI (s) (7C:E4) [16:38:16:940]: Skipping action: Error_NeedPassword
(condition is false)
MSI (s) (7C:E4) [16:38:16:940]: Doing action: Error_WrongPassword
Action ended 16:38:16: FSE_MSI_Branding. Return value 1.
Action start 16:38:16: Error_WrongPassword.
MSI (s) (7C:E4) [16:38:16:940]: Product: Novell Full Disk Encryption -- The
administration password set in the policy file is incorrect. Please generate
a new policy file using the correct password. The upgrade procedure will now
abort.
The administration password set in the policy file is incorrect. Please
generate a new policy file using the correct password. The upgrade procedure
will now abort.
Action ended 16:38:16: Error_WrongPassword. Return value 3.
Action ended 16:38:16: INSTALL. Return value 3.

I can manually run the msi, put in the admin password and it works as I have
done in the past.

How is the installer determining the admin password? Obviously it is using
the wrong one on certain devices.

Jim Koerner
Server - ZCM 11.4 and Internal Database on Win2008R2x64
Clients - ZCM 11.4 and ZCM 11.3.2 FTF 1 on Win7SP1x64