We key off personal address books for junk mail handling. I have a user that has had a few emails arrive to the mailbox that she thinks should be going to junk. Looking at the properties, it shows the "Message is not eligible for Junk Mail handling". The address are not in any address books. The messages are from either postmaster@ or MAILER-DAEMON@. Is there exceptions to certain mail in GW if keying off address books? No other handling is set for junk other then address books. Also, the gwia is not set for junk mail.

Thanks for any insight!