I'm new to Mobility, but have connected a couple of iPhones and Android devices. Two of my staff members just got new iPhones, but they won't sync. One of them I got to show in the Web Console, but the other does not. I tried with and without domain name. Not sure where to even see why it's failing.

Any tips?

Mobility 2.1 build 230 running on SLES
iPhone 5c. One on 8.4.1, the other on older version, but not sure which
I put in email/password, it fails to verify, then put in Server/Username/etc.
Have tried on wifi and data connection.