We have recently migrated from eDirectory to Active Directory. After switching the LDAP Settings to our new server, many of or existing users are not updated as well as some newly created AD users not being created as service desk users. Users have email address but are not updated or created. Many users show the old LDAP source even though it is no longer configured as an option. Not sure why so many users are being missed. When I do a test of the LDAP setting it shows 2904 customers found, yet only 1778 customers get updated on an LDAP sync.