The admin guide for NSD 7.1 shows "View / Edit Other Technicians' Incidents" as a role that can be granted to technicians via Setup, along with Re-assign Incidents, Escalate Incidents, and View All Incidents.

I see View All Requests, and Re-Assign All Requests, under Setup, Privileges, User. I do not see "Edit Other Technicians' Incidents."

I see "Add Notes to Any Requests" - but we need our technicians to be able to edit a Request, to change the Category, Type, or Item #, as well as change the Team. They need to be able to do this to tickets which are currently assigned to a team they are NOT a part of.