Application Virtualization is a difficult product to troubleshoot here in the forums. Maybe your issue is one that other customers can easily answer, but more often than not, AV issues require in depth discussion and lend themselves better to a service request. It's why "Mr. Automatic" replies to so many questions in this forum. Go ahead and post and hopefully the peer-to-peer network here will kick in. If not, our automatic reply will head you in the right direction to get your problem resolved.