Hi,

we had problems with DVA since GW 2014, but until recenctly the workarround
to restart DVA once a day was all right for us.

Since 2014 R2 things got worse: DVA only works about 6 hours; then it does
process any requests and logs "Internal Error (8210) in processing (DVA)
Request made from ...". There is not much traffic - see log below

There are 2 DVA's on a 2-server cluser OES 11 SP2 together with 1 MTA
(primary domain), 3 POA's, 1 Monitor. Both DVA's cease to respond at (about?
exactly?) the same time.

What seems especially strange to me:

After the first "Internal Error"-line 'ps -ef | grep gwdva' looks regular:
"/opt/novell/groupwise/agents/bin/gwdva
@/opt/novell/groupwise/agents/share/gwdva.dva" and 5 worker processes. DAV's
http console shows 5 DEAD processes. After several refreshes at the http
console the Worker Process lines disappear - and 'ps -ef | grep gwdva' shows
more(!) than five worker processes.

Any ideas what's going wrong?

Thanks,
Mirko




---------

01-23-16 07:21:31 ******* Document Viewer Agent Configuration Information
********
01-23-16 07:21:31
01-23-16 07:21:31 General Settings:
01-23-16 07:21:31 Agent Version: 14.2.0 -122092 (12/3/2015)
01-23-16 07:21:31 Process ID: 24211 Master Process
01-23-16 07:21:31 Linux Release 3.0.101-0.47.71-default
01-23-16 07:21:31 File Quarantine: Disabled
01-23-16 07:21:31 Max Quarantine File Age (days): 7
01-23-16 07:21:31 Max Quarantine File Disk Space (MB): 100
01-23-16 07:21:31 Work Directory: /var/opt/novell/groupwise/gwdva/temp
01-23-16 07:21:31
01-23-16 07:21:31 Log Settings:
01-23-16 07:21:31 Log File: /var/log/novell/groupwise/gwdva/0123dva.001
01-23-16 07:21:31 Log Level: NORMAL
01-23-16 07:21:31 Max Log File Age (days): 30
01-23-16 07:21:31 Max Log Disk Space (MB): 100
01-23-16 07:21:31
01-23-16 07:21:31 Client/Server Settings:
01-23-16 07:21:33 IP Address: yy
01-23-16 07:21:33 HTTP Port for Incoming Connections: 8301
01-23-16 07:21:33 WebConsole Url: https://yy:8301
01-23-16 07:21:33 Initializing worker processes
01-23-16 07:21:33
01-23-16 07:21:33 Performance Settings:
01-23-16 07:21:33 Configured Processing Threads: 5 (Default)
01-23-16 07:21:33 Maximum Conversion Time Limit: 120 (Default)
01-23-16 07:21:33
************************************************** **************
01-23-16 07:21:33 HTTP: GWDVA-HttpListener is running
01-23-16 07:21:33 HTTP: GWDVA-HttpHandler-1 is running
01-23-16 07:21:33 HTTP: GWDVA-HttpHandler-2 is running
01-23-16 07:21:33 HTTP: GWDVA-HttpHandler-3 is running
01-23-16 07:21:33 HTTP: GWDVA-HttpHandler-5 is running
01-23-16 07:21:33 HTTP: GWDVA-HttpHandler-4 is running
01-23-16 07:21:43 Worker process 5 (24219) running
01-23-16 07:21:43 Worker process 3 (24221) running
01-23-16 07:21:43 Worker process 4 (24220) running
01-23-16 07:21:43 Worker process 2 (24222) running
01-23-16 07:21:43 Worker process 1 (24232) running
01-23-16 07:25:25 Worker 1 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 08:56:39 Worker 4 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 09:27:34 Worker 4 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 09:27:40 Worker 2 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 09:58:44 Worker 2 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 11:03:35 Worker 2 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 11:30:29 Worker 2 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 11:52:07 Worker 2 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 12:15:36 Worker 2 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 12:30:41 Worker 2 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 13:13:43 Worker 2 handles Conversion request from ::ffff:XX
(Webacc)
01-23-16 13:47:11 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 13:55:26 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 14:08:20 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 14:13:11 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 14:27:09 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 14:29:23 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 15:01:36 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 15:09:21 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 15:10:02 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 16:30:38 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 17:22:59 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 17:57:10 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 17:57:51 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX
01-23-16 17:59:14 HTTP: Internal Error (8210) in processing (DVA) Request
made from ::ffff:XX