After installing NetIQ Access Manager Appliance v4.2, everything is good
on Access Manager Admin Console, Identity Server and Access Gateway is
running properly with Green Health but when i try for Access Manager
Portal via below URL

https://nam.internal.local:8443/portal/

and Click on Login, it will give me below error

HTTP Status 500 - java.lang.NullPointerException

type Exception report

message java.lang.NullPointerException

description The server encountered an internal error that prevented it
from fulfilling this request.

exception

org.apache.jasper.JasperException: java.lang.NullPointerException
org.apache.jasper.servlet.JspServletWrapper.handle JspException(JspServletWrapper.java:549)
org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:470)
org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:395)
org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:339)
javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
org.apache.tomcat.websocket.server.WsFilter.doFilt er(WsFilter.java:52)

root cause

java.lang.NullPointerException
org.apache.jsp.users.intro.login_jsp._jspService(l ogin_jsp.java:67)
org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:70)
javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:432)
org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:395)
org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:339)
javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
org.apache.tomcat.websocket.server.WsFilter.doFilt er(WsFilter.java:52)

note The full stack trace of the root cause is available in the Apache
Tomcat logs.
Apache Tomcat


I hope someone can help me out to fix this issue.


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vikram_singh
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