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Thread: Access Manager Appliance Error HTTP Status 500

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  1. #1
    vikram singh NNTP User

    Access Manager Appliance Error HTTP Status 500


    After installing NetIQ Access Manager Appliance v4.2, everything is good
    on Access Manager Admin Console, Identity Server and Access Gateway is
    running properly with Green Health but when i try for Access Manager
    Portal via below URL

    https://nam.internal.local:8443/portal/

    and Click on Login, it will give me below error

    HTTP Status 500 - java.lang.NullPointerException

    type Exception report

    message java.lang.NullPointerException

    description The server encountered an internal error that prevented it
    from fulfilling this request.

    exception

    org.apache.jasper.JasperException: java.lang.NullPointerException
    org.apache.jasper.servlet.JspServletWrapper.handle JspException(JspServletWrapper.java:549)
    org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:470)
    org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:395)
    org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:339)
    javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    org.apache.tomcat.websocket.server.WsFilter.doFilt er(WsFilter.java:52)

    root cause

    java.lang.NullPointerException
    org.apache.jsp.users.intro.login_jsp._jspService(l ogin_jsp.java:67)
    org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:70)
    javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:432)
    org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:395)
    org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:339)
    javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    org.apache.tomcat.websocket.server.WsFilter.doFilt er(WsFilter.java:52)

    note The full stack trace of the root cause is available in the Apache
    Tomcat logs.
    Apache Tomcat


    I hope someone can help me out to fix this issue.


    --
    vikram_singh
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  2. #2
    Will Schneider NNTP User

    Re: Access Manager Appliance Error HTTP Status 500

    On 2/16/2016 7:14 AM, vikram singh wrote:
    > Portal via below URL
    >
    > https://nam.internal.local:8443/portal/
    >
    > and Click on Login, it will give me below error
    >
    > HTTP Status 500 - java.lang.NullPointerException


    My memory is a little bit sketchy but should the url be /portal/users?
    https://nam.internal.local:8443/portal/users
    What does the reverse proxy configuration show for the path of the protected resource?

    --
    -----------------------------------------------------------------------
    Will Schneider
    Knowledge Partner http://forums.netiq.com

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  3. #3
    vikram singh NNTP User

    Re: Access Manager Appliance Error HTTP Status 500


    Will Schneider;265272 Wrote:
    > On 2/16/2016 7:14 AM, vikram singh wrote:
    > > Portal via below URL
    > >
    > > https://nam.internal.local:8443/portal/
    > >
    > > and Click on Login, it will give me below error
    > >
    > > HTTP Status 500 - java.lang.NullPointerException

    >
    > My memory is a little bit sketchy but should the url be /portal/users?
    > https://nam.internal.local:8443/portal/users
    > What does the reverse proxy configuration show for the path of the
    > protected resource?
    >
    > --
    > -----------------------------------------------------------------------
    > Will Schneider
    > Knowledge Partner http://forums.netiq.com
    >
    >
    > You are right, full URL is
    > "https://nam.internal.local:8443/portal/users/intro/login.jsp"
    > and the protected resource path is "/portal/users/intro/*"



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    vikram_singh
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    View this thread: https://forums.netiq.com/showthread.php?t=55371


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