Hi,

I tried to find out why many devices don't update the agent to 11.4.1.X.

I was looking at TID7001305. Is that TID applicatble to ZCM 11.4.1 ?

Here's the log I receive when I try what's indicated.

Thanks for help.


java.lang.NullPointerException
at
com.novell.zenworks.webservice.systemupdate.System UpdateWebService.getAssignedSystemUpdateCommands(S ystemUpdateWebService.java:69)
at
com.novell.zenworks.webservice.systemupdate.System UpdateService_ServiceTieSkeleton.getAssignedSystem UpdateCommands(SystemUpdateService_ServiceTieSkele ton.java:62)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:62)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at com.novell.soa.ws.impl.rpc.GetSupport.invoke(GetSu pport.java:1109)
at com.novell.soa.ws.impl.rpc.GetSupport.doGet(GetSup port.java:223)
at com.novell.soa.ws.impl.rpc.GetSupport.doGet(GetSup port.java:2127)
at
com.novell.soa.ws.impl.rpc.ServerDelegateImpl.doGe t(ServerDelegateImpl.java:127)
at
com.novell.soa.ws.server.ServletSkeleton.doGet(Ser vletSkeleton.java:281)
at
com.novell.zenworks.webservice.systemupdate.System UpdateService_ServiceTieSkeleton.doGet(SystemUpdat eService_ServiceTieSkeleton.java:40)
at
com.novell.zenworks.webservice.systemupdate.System UpdateServiceImpl.doGet(SystemUpdateServiceImpl.ja va:147)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:624)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:731)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:303)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:208)
at
org.apache.tomcat.websocket.server.WsFilter.doFilt er(WsFilter.java:52)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:241)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:208)
at
com.novell.zenworks.webservice.lib.AuthenticationF ilter.doFilter(AuthenticationFilter.java:242)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:241)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:208)
at
com.novell.zenworks.webservice.lib.StatisticFilter .doFilter(StatisticFilter.java:77)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:241)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:208)
at
org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:220)
at
org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:122)
at
org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:614)
at
org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:170)
at
com.googlecode.psiprobe.Tomcat70AgentValve.invoke( Tomcat70AgentValve.java:39)
at
org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:103)
at
org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:116)
at
com.novell.zenworks.tomcat.ZENRequestValve.synchro nousInvoke(ZENRequestValve.java:1442)
at
com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:849)
at
org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:423)
at
org.apache.coyote.http11.AbstractHttp11Processor.p rocess(AbstractHttp11Processor.java:1079)
at
org.apache.coyote.AbstractProtocol$AbstractConnect ionHandler.process(AbstractProtocol.java:620)
at
org.apache.tomcat.util.net.JIoEndpoint$SocketProce ssor.run(JIoEndpoint.java:318)
at
java.util.concurrent.ThreadPoolExecutor.runWorker( ThreadPoolExecutor.java:1142)
at
java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:617)
at
org.apache.tomcat.util.threads.TaskThread$Wrapping Runnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)