We are running IDM 4.0.2 on Linux. Several months ago we started seeing
issues that looked like data was not be updated. As we have researched
this issue it seems to be something related to the Title and Department
attributes. If we update one attribute the other value is removed from
Google. We can go into the Google web UI and add it back but that is
not very efficient.

Below is an excerpt from the driver log. It shows both values in the
modify transaction, the transaction is successful but when we go look in
Google only one value is there. The schema is mapped accordingly and
the values always show up in the right place but never both at the same
time. If I add both values in a single doc only one value is listed in
Google. If I add one value through the driver that value shows up in
Google but the other value is deleted. It doesn't make any sense. Any
help would be appreciated.

03/21/16 10:42:30.735]:HC_Google ST:
<nds dtdversion="4.0" ndsversion="8.x">
<source>
<product edition="Standard" version="4.0.2.0">DirXML</product>
<contact>Novell, Inc.</contact>
</source>
<input>
<modify cached-time="20160321144230.441Z" class-name="User"
event-id="idmtest1#20160321144230#3#1:034ba4a3-1f63-4464-d3bf-a3a44b03631f"
qualified-src-dn="O=hc\OU=users\OU=emp\CN=RCHICKER"
src-dn="\IDVDEV\hc\users\emp\RCHICKER" src-entry-id="41481"
timestamp="1458571350#2">
<association
state="associated">109643294689262434317</association>
<modify-attr attr-name="Fax">
<remove-all-values/>
</modify-attr>
<modify-attr attr-name="department">
<remove-all-values/>
<add-value>
<value type="string">Information Technology Services</value>
</add-value>
</modify-attr>
<modify-attr attr-name="Title">
<remove-all-values/>
<add-value>
<value type="string">Technical Director</value>
</add-value>
</modify-attr>
</modify>
</input>
</nds>
[03/21/16 10:42:30.737]:HC_Google ST:execute
[03/21/16 10:42:30.737]:HC_Google ST:dispatch
[03/21/16 10:42:31.352]:HC_Google ST:SubscriptionShim.execute()
returned:
[03/21/16 10:42:31.352]:HC_Google ST:
<nds dtdversion="3.0">
<source>
<product build="20070620_0505" instance="HC_Google"
version="3.5.2">IDM Google Apps Driver</product>
<contact>EST Group, LLC</contact>
</source>
<output>
<status level="success" type="driver-general"/>
</output>
</nds>
[03/21/16 10:42:31.353]:HC_Google ST:Applying input transformation
policies.
[03/21/16 10:42:31.353]:HC_Google ST:Applying policy:
%+C%14CHCGO-itp-AddAssociation%-C.
[03/21/16 10:42:31.354]:HC_Google ST: Applying to status #1.
[03/21/16 10:42:31.354]:HC_Google ST:Policy returned:
[03/21/16 10:42:31.354]:HC_Google ST:
<nds dtdversion="3.0">
<source>
<product build="20070620_0505" instance="HC_Google"
version="3.5.2">IDM Google Apps Driver</product>
<contact>EST Group, LLC</contact>
</source>
<output>
<status level="success" type="driver-general"/>
</output>
</nds>
[03/21/16 10:42:31.355]:HC_Google ST:Applying schema mapping policies to
input.
[03/21/16 10:42:31.355]:HC_Google ST:Applying policy:
%+C%14CHCGO-smp-PreSchemaMapping%-C.
[03/21/16 10:42:31.356]:HC_Google ST: Applying to status #1.
[03/21/16 10:42:31.357]:HC_Google ST: Evaluating selection criteria
for rule 'Contact from eDirectory'.
[03/21/16 10:42:31.357]:HC_Google ST: (if-local-variable 'fromNds'
equal "true") = FALSE.
[03/21/16 10:42:31.357]:HC_Google ST: Rule rejected.
[03/21/16 10:42:31.357]:HC_Google ST: Evaluating selection criteria
for rule 'User from eDirectory'.
[03/21/16 10:42:31.357]:HC_Google ST: (if-local-variable 'fromNds'
equal "true") = FALSE.
[03/21/16 10:42:31.357]:HC_Google ST: Rule rejected.
[03/21/16 10:42:31.358]:HC_Google ST:Policy returned:
[03/21/16 10:42:31.358]:HC_Google ST:
<nds dtdversion="3.0">
<source>
<product build="20070620_0505" instance="HC_Google"
version="3.5.2">IDM Google Apps Driver</product>
<contact>EST Group, LLC</contact>
</source>
<output>
<status level="success" type="driver-general"/>
</output>
</nds>
[03/21/16 10:42:31.358]:HC_Google ST:Applying policy:
%+C%14CHCGO-smp-SchemaMapping%-C.
[03/21/16 10:42:31.359]:HC_Google ST:Applying policy:
%+C%14CHCGO-smp-PostSchemaMapping%-C.
[03/21/16 10:42:31.359]:HC_Google ST: Applying to status #1.
[03/21/16 10:42:31.359]:HC_Google ST: Evaluating selection criteria
for rule 'Contact from Google'.
[03/21/16 10:42:31.359]:HC_Google ST: (if-local-variable 'fromNds'
equal "false") = TRUE.
[03/21/16 10:42:31.359]:HC_Google ST: (if-class-name equal
"Contact") = FALSE.
[03/21/16 10:42:31.359]:HC_Google ST: Rule rejected.
[03/21/16 10:42:31.360]:HC_Google ST:Policy returned:
[03/21/16 10:42:31.360]:HC_Google ST:
<nds dtdversion="3.0">
<source>
<product build="20070620_0505" instance="HC_Google"
version="3.5.2">IDM Google Apps Driver</product>
<contact>EST Group, LLC</contact>
</source>
<output>
<status level="success" type="driver-general"/>
</output>
</nds>
[03/21/16 10:42:31.360]:HC_Google ST:Resolving association references.
[03/21/16 10:42:31.361]:HC_Google ST:Processing returned document.
[03/21/16 10:42:31.361]:HC_Google ST:Processing operation <status> for
..
[03/21/16 10:42:31.361]:HC_Google ST:
DirXML Log Event -------------------
Driver: \IDVDEV\hc\services\DriverSet\HC_Google
Channel: Subscriber
Object: \IDVDEV\hc\users\emp\RCHICKER
Status: Success
[03/21/16 10:42:31.362]:HC_Google ST:End transaction.


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