Hi
After updating to zcm 11.4.1 we are having problems adding primary servers to the zone. We are presented for the following message…:
Unable to contact the database server. The database address specified by the parent primary server con not be resolved by this server. This usually indicates either a DNS resolution problem or that the database server could not be reached from this server. Try specifying your first primary server as the parent of this server.

Installlog shows no errors:
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Thu Apr 21 15:26:44 CEST 2016

Free Memory: 40918 kB
Total Memory: 89172 kB


Install Begin: Thu Apr 21 15:17:25 CEST 2016
Install End: Thu Apr 21 15:26:33 CEST 2016

Installed by InstallAnywhere 10.0 Enterprise Build 3657

INSTALLATION WAS CANCELLED BY USER DURING PRE-INSTALLATION

User Interactions
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#Installation Type
#-----------------
IS_FIRST_SERVER=0
NOT_USED_USE_THE_OTHER_VAR_INSTEAD=1

Summary
-------

Installation: Cancelledduring pre-install.

60 Successes
0 Warnings
0 NonFatalErrors
0 FatalErrors

Action Notes:

None

Install Log Detail:

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.ClassPathLo aderAction
Status: SUCCESSFUL

Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.SetupLocale
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Install Action: Extracting files
Status: SUCCESSFUL

Install Action: Extracting files
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Custom Action: com.zerog.ia.customcode.util.fileutils.ExtractToFi le
Status: SUCCESSFUL

Install Action: Extracting files
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.ZENworksIni tializeAction
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.IsWin2k8R2
Status: SUCCESSFUL

Install Action: null
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.CheckZESMUn installedOnReboot
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.ValidateIns tallPath
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.CreateInsta llDirectory
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - SelectVolumeConfigureAction complete!

Custom Action: com.novell.zenworks.install.customcode.configure.C onfigSelectVolumeAction
Status: SUCCESSFUL

Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.configure.B aseZenConfigAction
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - Windows Installer is not running, return val : 0


Install Action: InstallAnywhere Variables
Status: SUCCESSFUL

Install Action:
Status: SUCCESSFUL

Custom Action: com.novell.zenworks.install.customcode.ShouldDisab leSELinux
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - FirstServerConfigureAction complete!

Custom Action: com.novell.zenworks.install.customcode.configure.C onfigFirstServerAction
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - Unable to query agent state: Unable to set buffer from ZAC command at:
com.novell.zenworks.sysconfig.LauncherException: Cannot run program "nullbin\zac.exe": CreateProcess error=2, The system cannot find the file specified

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - Name: zcm-backend1.ruc.dk is reachable at port 443


Status: SUCCESSFUL
Additional Notes: NOTE - isZoneAuthConfigureAction:true

Custom Action: com.novell.zenworks.install.customcode.ExistingZon eValidator
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - Unable to query agent state: Unable to set buffer from ZAC command at:
com.novell.zenworks.sysconfig.LauncherException: Cannot run program "nullbin\zac.exe": CreateProcess error=2, The system cannot find the file specified

Install Action: Jump To: Next Enter existing Management zone -- Prev: NO JUMP
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - Name: zcm-backend3.ruc.dk is reachable at port 443


Status: SUCCESSFUL
Additional Notes: NOTE - isZoneAuthConfigureAction:true

Custom Action: com.novell.zenworks.install.customcode.ExistingZon eValidator
Status: SUCCESSFUL

Install Action: InstallAnywhere Variable
Status: SUCCESSFUL


Status: SUCCESSFUL
Additional Notes: NOTE - Unable to query agent state: Unable to set buffer from ZAC command at:
com.novell.zenworks.sysconfig.LauncherException: Cannot run program "nullbin\zac.exe": CreateProcess error=2, The system cannot find the file specified

Install Action: Jump To: Next Enter existing Management zone -- Prev: NO JUMP
Status: SUCCESSFUL

INSTALLATION WAS CANCELLED BY USER DURING PRE-INSTALLATION