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Thread: Slow ZCC, due to NCC registration

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  1. #1
    Join Date
    Oct 2008
    Location
    Denmark
    Posts
    75

    Slow ZCC, due to NCC registration

    Running ZCM 11.4.1 I have the known issue of NCC registration send my embedded sybase proces to the skies with 95-99% CPU usage, with NCC claiming Subscription have expired.

    I have followed the instructions in this TID: https://www.novell.com/support/kb/doc.php?id=7017335

    But now I cannot access the NCC part of Configuration in ZCC.

    Trying to access ends with an error and zcc.log gets:
    [DEBUG] [04/29/2016 12:07:24.907] [4264] [ZENServer] [79] [__z_0_7__] [ZCC] [] [java.lang.NullPointerException
    at com.novell.zenworks.admin.pages.settings.NCCConfig uration.onLoadSettings(NCCConfiguration.java:105)
    at com.novell.zenworks.fw.web.internal.layout.Setting sPluginTemplate.fireOnLoadEvent(SettingsPluginTemp late.java:454)
    at com.novell.zenworks.fw.web.internal.layout.Setting sPluginTemplate.loadContent(SettingsPluginTemplate .java:165)
    at com.novell.zenworks.fw.web.internal.layout.PluginT emplate.onLoad(PluginTemplate.java:130)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2506)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2512)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2512)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2512)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2512)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2512)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2512)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2512)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2512)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2512)
    at com.novell.web.controls.WebControl.loadRecursive(W ebControl.java:2512)
    at com.novell.web.controls.Page.internalProcessReques t(Page.java:724)
    at com.novell.web.controls.Page.processRequest(Page.j ava:679)
    at com.novell.zenworks.fw.web.internal.layout.Index.p rocessRequest(Index.java:1094)
    at com.novell.web.internal.controls.PageTag.doEndTag( PageTag.java:86)
    at org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:539)
    at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:731)
    at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:432)
    at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:395)
    at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:339)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:731)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:748)
    at org.apache.catalina.core.ApplicationDispatcher.pro cessRequest(ApplicationDispatcher.java:486)
    at org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:378)
    at org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:338)
    at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
    at com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServlet.java:87)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:731)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilt er(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:208)
    at com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFilter.doFilter(HibernateSess ionFilter.java:75)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:220)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:122)
    at org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:614)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:170)
    at com.googlecode.psiprobe.Tomcat70AgentValve.invoke( Tomcat70AgentValve.java:39)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:116)
    at com.novell.zenworks.tomcat.ZENRequestValve.synchro nousInvoke(ZENRequestValve.java:1442)
    at com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:849)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:423)
    at org.apache.coyote.http11.AbstractHttp11Processor.p rocess(AbstractHttp11Processor.java:1079)
    at org.apache.coyote.AbstractProtocol$AbstractConnect ionHandler.process(AbstractProtocol.java:620)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProce ssor.run(JIoEndpoint.java:318)
    at java.util.concurrent.ThreadPoolExecutor.runWorker( ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:617)
    at org.apache.tomcat.util.threads.TaskThread$Wrapping Runnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Thread.java:745)
    ] [null] [] [java.lang.NullPointerException] [ZENServer]
    For now I can only run the SQL command as mentioned in the TID, but after an hour or two the SQL request:
    Select count(*) from zqueue where type like '%ncc.reregistration.queue.id%' and status = 'N';
    returns 1,541,944 rows.

    loader-messages.log have lots of

    [TRACE] [04/29/2016 14:06:36.415] [6068] [ZENLoader] [163] [] [Loader.SystemUpdateModule] [] [FINE: Attempting to register with NCC, Registration response = <?xml version="1.0" encoding="UTF-8"?><zmdconfig xmlns="http://www.novell.com/xml/center/regsvc-1_0" lang="en"><guid>GUIDremovedbyposter</guid><service id="nu-zenworks-4" description="ZENworks 11.4" type="yall" product="ZENworks"><param id="url">https://nu.novell.com/zenworks/systemupdate-version3/11.4</param><product>ZENworks</product></service><status generated="1461931597"><productstatus product="ZENworks" version="11.4" release="" arch="" result="error" errorcode="ERR_SUB_EXP"><subscription status="ACTIVE" expiration="1301551200" type="FULL"/><message>The subscription for ZENworks 11.4 is expired.</message></productstatus></status></zmdconfig>] [] [] [] [ZENServer]
    [TRACE] [04/29/2016 14:06:36.419] [6068] [ZENLoader] [163] [] [Loader.SystemUpdateModule] [] [FINE: errorcode is ERR_SUB_EXP] [] [] [] [ZENServer]
    [TRACE] [04/29/2016 14:06:36.419] [6068] [ZENLoader] [163] [] [Loader.SystemUpdateModule] [] [FINE: Entitlement code is expired] [] [] [] [ZENServer]
    [TRACE] [04/29/2016 14:06:36.419] [6068] [ZENLoader] [163] [] [Loader.SystemUpdateModule] [] [FINE: Attempting to register with NCC, NCC entitlement validity from response = ERR_SUB_EXP] [] [] [] [ZENServer]
    [TRACE] [04/29/2016 14:06:36.433] [6068] [ZENLoader] [159] [] [Loader.SystemUpdateModule] [] [FINEST: Status Code returned while connecting to NCC = 302] [] [] [] [ZENServer]
    [TRACE] [04/29/2016 14:06:36.433] [6068] [ZENLoader] [159] [] [Loader.SystemUpdateModule] [] [FINEST: HTTP/1.1 URL redirection status code 302. ] [] [] [] [ZENServer]
    [TRACE] [04/29/2016 14:06:36.433] [6068] [ZENLoader] [159] [] [Loader.SystemUpdateModule] [] [FINEST: HTTP/1.1 302 Found : redirectLocation= https://secure-www.novell.com/center...S&version=1.0] [] [] [] [ZENServer]
    [TRACE] [04/29/2016 14:06:36.433] [6068] [ZENLoader] [159] [] [Loader.SystemUpdateModule] [] [FINEST: executeHttpMethod: Got HttpRedirectException for URL: https://secure-www.novell.com/center...US&version=1.0 ,trycount= 9] [] [] [] [ZENServer]
    [TRACE] [04/29/2016 14:06:36.433] [6068] [ZENLoader] [159] [] [Loader.SystemUpdateModule] [] [FINEST: Timeout value which will be used= 120] [] [] [] [ZENServer]
    However my subscription is still in maintenance and will not expire until April 2017 (validated with my Novell partner).

    Any help to resolve this will be very welcome.
    Last edited by ZeleD; 29-Apr-2016 at 01:12 PM.
    /ZeleD
    IT Administrator.
    Former CNE, MCNE and CNI

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