I just upgraded our infrastructure to 11.4.1 and am having difficulties using remote management on clients that have the 11.4.1 agent while logged in as an LDAP ZENWorks adminsitrator. If I log in with the built in ZENWorks administrator, I am able to remote 11.4.1 systems without issue.

The error that I am getting is..

Rights Authentication failed. The ticket could not be verified by the ZENWorks server. Contact Novell Technical Services.

I found https://www.novell.com/support/kb/doc.php?id=7015107 but it sounds like it should have been fixed before 11.4. The full name for the ldap administrator users is empty and we are using Firefox ESR 38. This was never an issue when we were still on 11.3.2.