Hello--
This is ZCM 11.4.0 on Win Server 2012R2. Deployed Post 11 SP4 Update PreReq to primary (only) server. The update fails with the error: "This device was unable to rebuild the deployment packages."

zman surp <update> says "the package rebuild process will begin shortly" but the update fails with the same error.

novell-zenworks-configure -c CreateExtractorPacks -Z succeeds (Deployment Packages Successful)

Log has:

-----snip-------
TRACE] [07/18/2016 10:39:49.787] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: We have been asked to rebuild deployment packages for update: 5011040a00fc50000000002015112016] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.803] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINE: UpdateVersion: 11.4.0.12063, ServerVersion: 11.4.0.12063 Update on ZCM11SP4] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.803] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINE: Checking if we should rebuild the deployment packages: true] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.818] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Attempting to extract content for update 5011040a00fc50000000002015112016] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.818] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Finding all previous updates] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.818] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Moving all update files] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.834] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Getting the content for update (5011040a00fc50000000002015112016)] [FINEST: (getUpdatedPackageInformation) Getting the content for update (5011040a00fc50000000002015112016)] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.834] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-core-server-11.4.0.12056.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-core-server-11.4.0.12056.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.834] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-asset-management-server-11.4.0.10731.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-asset-management-server-11.4.0.10731.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.834] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-system-update-server-11.4.0.11728.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-system-update-server-11.4.0.11728.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.834] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-configure-server-11.4.0.10731.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-configure-server-11.4.0.10731.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.834] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-version-11.4.0.12063.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-version-11.4.0.12063.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.834] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-version-primary-server-11.4.0.10731.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-version-primary-server-11.4.0.10731.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.849] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Getting the content for update (5011040a00fc50000000002015112016)] [FINEST: (getUpdatedPackageInformation) Getting the content for update (5011040a00fc50000000002015112016)] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.849] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-version-11.4.0-12063.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-version-11.4.0-12063.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.865] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-system-update-server-11.4.0-11728.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-system-update-server-11.4.0-11728.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.865] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-core-server-11.4.0-12056.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-core-server-11.4.0-12056.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.865] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-version-primary-server-11.4.0-10731.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-version-primary-server-11.4.0-10731.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.865] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-asset-management-server-11.4.0-10731.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-asset-management-server-11.4.0-10731.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.865] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-configure-server-11.4.0-10731.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-configure-server-11.4.0-10731.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:49.865] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Getting the content for update (5011040a00fc50000000002015112016)] [FINEST: (getUpdatedPackageInformation) Getting the content for update (5011040a00fc50000000002015112016)] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:50.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Scheduling deployment package rebuild] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:50.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Attempting to get the current rebuild packages queue action 5011040a00fc50000000002015112016:14c8f4c80a3e1f1bc ccb4278ce29d938] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:50.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Got the action. status is: N] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:50.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Queue action is still running...sleeping for 10 seconds and will retry] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:39:52.787] [18788] [ZENLoader] [8053] [] [Loader.QueueRunner] [] [No Handler registered for action ID: 414120, Type: deployment.rebuild.packages] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:40:00.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Got the action. status is: F] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:40:00.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Action has finished. status is: F] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:40:20.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINE: Retrying after 20 seconds. Trying to rebuild the deployment packages one more time.] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:40:20.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Attempting to get the current rebuild packages queue action 5011040a00fc50000000002015112016:9c0bc50d9dacc1038 2fd490ccb25cdd8] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:40:20.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Got the action. status is: N] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:40:20.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Queue action is still running...sleeping for 10 seconds and will retry] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:40:22.787] [18788] [ZENLoader] [8053] [] [Loader.QueueRunner] [] [No Handler registered for action ID: 414121, Type: deployment.rebuild.packages] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:40:30.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Got the action. status is: F] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:40:30.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINEST: Action has finished. status is: F] [] [] [] [ZENServer]
[TRACE] [07/18/2016 10:40:30.006] [18788] [ZENLoader] [110] [] [Server.SystemUpdateModule] [] [FINE: Unable to extract update content.] [com.novell.zenworks.systemupdate.exceptions.System UpdateException: An error occurred during the deployment package rebuild.
at com.novell.zenworks.loader.modules.queue.handlers. ExtractContentHandler.waitForRebuild(ExtractConten tHandler.java:369)
at com.novell.zenworks.loader.modules.queue.handlers. ExtractContentHandler.rebuildDeploymentPackages(Ex tractContentHandler.java:326)
at com.novell.zenworks.loader.modules.queue.handlers. ExtractContentHandler.processAction(ExtractContent Handler.java:153)
at com.novell.zenworks.loader.modules.queue.runner.Qu eueThreadWorker.processAction(QueueThreadWorker.ja va:220)
at com.novell.zenworks.loader.modules.queue.runner.Qu eueThreadWorker.run(QueueThreadWorker.java:146)
at java.util.concurrent.ThreadPoolExecutor.runWorker( ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
] [] [] [ZENServer]

-----end snip---------------------------------------

Any help most appreciated!
Chris G