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Thread: Sent Item Properties Not Showing All Information

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  1. #1
    Join Date
    Apr 2008

    Sent Item Properties Not Showing All Information


    I have an issue where my sent item properties are only display partial information. Some (about 15 out of 1200 sent items) show correctly with delivered, read, deteleted etc as in Clip1.jpg attached. But most don't show any information about deletion. For instance clip2.jpg shows the properties of an email I sent to a test user, and which the test user deleted without opening (yesternday afternoon) and emptied from trash this morning. But all I am seeing is "delivered". Likewise I've sent "all-staff" email several months ago and the properties show that no-one had deleted an email. I know this isn't the case. (I delete emails that I get from myself as part of an all-staff send, for instance. Clip3.jpg shows an example.

    Anyone else experiencing this or have any suggestions as to what I should do to fix it?

    GroupWise 2014 R2 build 124014 running on SLES 11 SP4, but I'm also seeing it with sent items from R1 earlier in the year.

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