Hi All,

I have a problem with my ZCM server and I hope someone can help me. I searched the forums and saw a few error's that look the same, but there I couldn't find the sollution so I try it myself :-)

The server is a Windows 2008 R2 64 bits server
Novell ZENworks Configuration Management is running on it. It’s a single server environment.


The server was running 11 SP3 and I needed to update it, so that I could support Windows 10.
This morning I started the 11 SP4 and the installation worked perfectly. The server is updated with no error’s.

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I wanted to update the server to 11.4.2 so I needed a few updates to get to there.
The next one was “Post 11SP4 Update Prereq”.

After a while the updates FAILED. When looking at it there was the following error “This device was unable to rebuild the deployment packages. Check the loader-messages.log on the device for more details.”
In the Log there is :

[TRACE] [08/19/2016 15:28:28.563] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: We have been asked to rebuild deployment packages for update: 5011040a00fc50000000002015112016] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.626] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINE: UpdateVersion: 11.4.0.12063, ServerVersion: 11.4.0.12063 Update on ZCM11SP4] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.626] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINE: Checking if we should rebuild the deployment packages: true] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.719] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Attempting to extract content for update 5011040a00fc50000000002015112016] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.719] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Finding all previous updates] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.719] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Moving all update files] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.719] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Getting the content for update (5011040a00fc50000000002015112016)] [FINEST: (getUpdatedPackageInformation) Getting the content for update (5011040a00fc50000000002015112016)] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.751] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-asset-management-server-11.4.0.10731.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-asset-management-server-11.4.0.10731.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.751] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-configure-server-11.4.0.10731.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-configure-server-11.4.0.10731.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.751] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-core-server-11.4.0.12056.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-core-server-11.4.0.12056.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.751] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-system-update-server-11.4.0.11728.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-system-update-server-11.4.0.11728.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.751] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-version-primary-server-11.4.0.10731.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-version-primary-server-11.4.0.10731.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.751] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-version-11.4.0.12063.msi) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-version-11.4.0.12063.msi) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.766] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Getting the content for update (5011040a00fc50000000002015112016)] [FINEST: (getUpdatedPackageInformation) Getting the content for update (5011040a00fc50000000002015112016)] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.797] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-asset-management-server-11.4.0-10731.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-asset-management-server-11.4.0-10731.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.797] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-configure-server-11.4.0-10731.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-configure-server-11.4.0-10731.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.797] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-core-server-11.4.0-12056.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-core-server-11.4.0-12056.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.797] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-system-update-server-11.4.0-11728.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-system-update-server-11.4.0-11728.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.797] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-version-primary-server-11.4.0-10731.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-version-primary-server-11.4.0-10731.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.797] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Adding package (novell-zenworks-version-11.4.0-12063.noarch.rpm) to updatedContent.] [FINEST: (getUpdatedPackageInformation) Adding package (novell-zenworks-version-11.4.0-12063.noarch.rpm) to updatedContent.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:28.813] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [FINEST: ((getUpdatedPackageInformation() Getting the content for update (5011040a00fc50000000002015112016)] [FINEST: (getUpdatedPackageInformation) Getting the content for update (5011040a00fc50000000002015112016)] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:29.172] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Scheduling deployment package rebuild] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:29.172] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Attempting to get the current rebuild packages queue action 5011040a00fc50000000002015112016:0df70ac3604f4a794 cc6ff8cb555a992] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:29.172] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Got the action. status is: N] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:29.172] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Queue action is still running...sleeping for 10 seconds and will retry] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:31.579] [3180] [ZENLoader] [111] [] [Loader.QueueRunner] [] [No Handler registered for action ID: 75948, Type: deployment.rebuild.packages] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:39.172] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Got the action. status is: F] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:39.172] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Action has finished. status is: F] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:59.172] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINE: Retrying after 20 seconds. Trying to rebuild the deployment packages one more time.] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:59.172] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Attempting to get the current rebuild packages queue action 5011040a00fc50000000002015112016:9735e529106733184 e920d95c7033860] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:59.188] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Got the action. status is: N] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:28:59.188] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Queue action is still running...sleeping for 10 seconds and will retry] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:29:01.610] [3180] [ZENLoader] [111] [] [Loader.QueueRunner] [] [No Handler registered for action ID: 75949, Type: deployment.rebuild.packages] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:29:09.188] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Got the action. status is: F] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:29:09.188] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Action has finished. status is: F] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:29:09.188] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINE: Unable to extract update content.] [com.novell.zenworks.systemupdate.exceptions.System UpdateException: An error occurred during the deployment package rebuild.
at com.novell.zenworks.loader.modules.queue.handlers. ExtractContentHandler.waitForRebuild(ExtractConten tHandler.java:369)
at com.novell.zenworks.loader.modules.queue.handlers. ExtractContentHandler.rebuildDeploymentPackages(Ex tractContentHandler.java:326)
at com.novell.zenworks.loader.modules.queue.handlers. ExtractContentHandler.processAction(ExtractContent Handler.java:153)
at com.novell.zenworks.loader.modules.queue.runner.Qu eueThreadWorker.processAction(QueueThreadWorker.ja va:220)
at com.novell.zenworks.loader.modules.queue.runner.Qu eueThreadWorker.run(QueueThreadWorker.java:146)
at java.util.concurrent.ThreadPoolExecutor.runWorker( ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run (ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
] [] [] [ZENServer]
[TRACE] [08/19/2016 15:29:09.204] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINER: No update view object found for update: 5011040a00fc50000000002015112016] [] [] [] [ZENServer]
[TRACE] [08/19/2016 15:29:09.219] [3180] [ZENLoader] [112] [] [Loader.SystemUpdateModule] [] [FINEST: Attempting to verify all members of a stage are assigned. updateUID: 5011040a00fc50000000002015112016 stageUID: 11111111111111111111111111111111 createStatus: false] [] [] [] [ZENServer]


There is 380 GB availabe on disk.
Anyone any idea's?

Thanks,

Marcel