Hi,

My customer have: IDM 4.5 with eDirectory for Linux x86_64 v8.8 SP8 [DS]
The eDirectory service is stopped and when they want start the service, they see the following:

# rcndsd start

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Executing customized settings before starting the NetIQ eDirectory server...
Starting NetIQ eDirectory server...
A previous instance of ndsd was not shutdown cleanly. Ignoring old pid file.
A core file exists in the dib directory:/var/opt/novell/eDirectory/data/dib/core. Please search the knowledge base and/or contact support.
done

Executing customized settings after starting the NetIQ eDirectory server...
NetIQ eDirectory LDAP Server is not listening on the TCP port.
NetIQ eDirectory LDAP Server is not listening on the TLS port.
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In the ndsd.log file they see the following and the eDir Service does not start:
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Oct 03 17:40:42 About to start NetIQ eDirectory server on host: MIDLocalDev-CO-02.
Oct 03 17:40:42 Path of NetIQ eDirectory configuration file /etc/opt/novell/eDirectory/conf/nds.conf
Oct 03 17:40:42 Host process for NetIQ eDirectory 8.8 SP8 v20801.46 successfully started
Oct 03 17:40:42 DHLog: file size 1048576
[ -- DHost Logging STARTED Mon Oct 3 17:40:42 2016 -- ]
Oct 03 17:40:42 MASV Init called
Oct 03 17:40:42 Mandatory Access Control Service Version: 8.8.8 started
Oct 03 17:40:42 NMAS Server Version:8.8.8.0 Build:20130821 started
Oct 03 17:40:42 SPM DClient Version:8.8.8.0 Build:20130821 started
Oct 03 17:40:42 MASV Init called
Oct 03 17:40:42 MASV already initialized.
Oct 03 17:40:42 loaded
Oct 03 17:40:42 loaded
Oct 03 17:40:43 loaded
Oct 03 17:40:43 Digest MD5 Proxy LCM Version:2830 Build:20100630 loaded
Oct 03 17:40:43 Simple Password Method LSM Version:8880 Build:20130603 loaded
Oct 03 17:40:43 Simple Password Method Proxy LCM Version:8880 Build:20130603 loaded
Oct 03 17:40:43 GAMS Init called
Oct 03 17:40:43 Graded Authentication Management Service Version: 8.8.8 started
Oct 03 17:40:43 Information: SNMP Trap Server for NetIQ eDirectory 8.8.8 v20801.41 started.
Oct 03 17:40:43 NDS iMonitor for NetIQ eDirectory 8.8 SP8 v20801.43 started successfully.
Oct 03 17:40:43 Loading SecretStore Server...
Oct 03 17:40:43 NetIQ SecretStore Service Version 8.8.8 Loaded Successfully
Oct 03 17:40:43 Loading SecretStore LDAP Transport Plugin...
Oct 03 17:40:43 NetIQ SecretStore LDAP Plugin Version 8.8.8 Loaded Successfully.
Oct 03 17:40:43 SecretStore LDAP Extension Handler Loaded Successfully
Oct 03 17:40:43 NMAS Server Version:8.8.8.0 Build:20130821 started
Oct 03 17:40:43 SPM DClient already started (2)
Oct 03 17:40:43 LDAP Agent for NetIQ eDirectory 8.8 SP8 (20801.42) started
We are in DHost.
Oct 03 17:40:44 NetIQ PKI Services Started Successfully
Oct 03 17:40:44 SASL Version:8.8.8.0 Build:20130821 started
Oct 03 17:40:44 PKIHealth.log in directory: /var/opt/novell/eDirectory/log/
Oct 03 17:40:44 Loading SecretStore NCP Transport Plugin...
Oct 03 17:40:44 NetIQ SecretStore NCP Plugin Version 8.8.8 Loaded Successfully.
#
# A fatal error has been detected by the Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0x000000000043c7df, pid=7815, tid=140374172354336
#
# JRE version: Java(TM) SE Runtime Environment (7.0_65-b17) (build 1.7.0_65-b17)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.65-b04 mixed mode linux-amd64 compressed oops)
# Problematic frame:
# C [ndsd+0x3c7df] pthread_key_create+0x3c7df
#
# Core dump written. Default location: /var/opt/novell/eDirectory/data/dib/core or core.7815
#
# An error report file with more information is saved as:
# /var/opt/novell/eDirectory/data/dib/hs_err_pid7815.log
#
# If you would like to submit a bug report, please visit:
# http://bugreport.sun.com/bugreport/crash.jsp
#
Oct 03 17:40:42 Started NetIQ eDirectory server on host: MIDLocalDev-CO-02

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What can be the cause?

How can they solve this probem?

TIA