Hi,

We have IDM User Application 4.5.3 installed on Windows 2012 server. It
was working fine. Couple of weeks back, suddenly the Tomcat is not
starting up or deploying the IDMProv. The log is attached here. Please
suggest what is the issue.

Few points: When I start the tomcat service, it takes 3-6 seconds to
create the log files in the /log folder. And the log file is attached
here with the errors.

the first error is: com.sssw.fw.exception.EboDataException: Error
loading framework base configuration into memory

495

few lines here:
2017-01-05 10:51:16,342 [localhost-startStop-1] INFO
com.sssw.fw.core.EboConfig- Identity Manager User Application loading
RoleService-conf/config.xml
2017-01-05 10:51:16,342 [localhost-startStop-1] INFO
com.sssw.fw.core.EboConfig- Identity Manager User Application loading
RbpmAuthService-conf/config.xml
2017-01-05 11:21:14,367 [localhost-startStop-1] ERROR
com.sssw.fw.cachemgr.core.EboCacheManager- initialize: failed to start
the cache service.
com.sssw.fw.exception.EboDataException: Error loading framework base
configuration into memory.
at
com.sssw.fw.core.SystemConfigBase.getSettingsFromS ource(SystemConfigBase.java:109)
at
com.sssw.fw.core.SystemConfig.loadReadWriteSetting s(SystemConfig.java:173)
at com.sssw.fw.core.SystemConfigBase.<init>(SystemCon figBase.java:220)
at com.sssw.fw.core.SystemConfig.<init>(SystemConfig. java:130)
at com.sssw.fw.core.SystemConfig.<init>(SystemConfig. java:59)
at
com.sssw.fw.core.SystemConfig$SingletonHolder.<cli nit>(SystemConfig.java:91)
at com.sssw.fw.core.SystemConfig.getInstance(SystemCo nfig.java:112)
at
com.sssw.fw.cachemgr.core.EboCacheManager.<init>(E boCacheManager.java:207)
at
com.sssw.fw.cachemgr.core.EboCacheManager.<clinit> (EboCacheManager.java:103)
at com.novell.soa.common.i18n.LocaleInfo.<clinit>(Loc aleInfo.java:89)
at
com.novell.srvprv.spi.util.servlet.LogConfigurator .initialize(LogConfigurator.java:100)
at
com.novell.srvprv.spi.util.servlet.LogConfigurator .init(LogConfigurator.java:83)
at
com.sssw.fw.servlet.InitListener.contextInitialize d(InitListener.java:128)
at
org.apache.catalina.core.StandardContext.listenerS tart(StandardContext.java:4992)
at
org.apache.catalina.core.StandardContext.startInte rnal(StandardContext.java:5490)
at
org.apache.catalina.util.LifecycleBase.start(Lifec ycleBase.java:150)
at
org.apache.catalina.core.ContainerBase.addChildInt ernal(ContainerBase.java:901)
at
org.apache.catalina.core.ContainerBase.addChild(Co ntainerBase.java:877)
at
org.apache.catalina.core.StandardHost.addChild(Sta ndardHost.java:649)
at
org.apache.catalina.startup.HostConfig.deployWAR(H ostConfig.java:1083)
at
org.apache.catalina.startup.HostConfig$DeployWar.r un(HostConfig.java:1880)
at java.util.concurrent.Executors$RunnableAdapter.cal l(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker( Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run (Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: org.xml.sax.SAXParseException; Premature end of file.
at org.apache.xerces.parsers.AbstractSAXParser.parse( Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser .parse(Unknown
Source)
at
com.novell.afw.util.ReferenceResolverDocumentBuild er.parse(ReferenceResolverDocumentBuilder.java:179 )
at
com.novell.afw.util.EboXmlUtil.parseInputSource(Eb oXmlUtil.java:460)
at com.novell.afw.util.EboXmlUtil.createDocument(EboX mlUtil.java:402)
at com.novell.afw.util.EboXmlUtil.createDocument(EboX mlUtil.java:374)
at
com.sssw.fw.core.SystemConfigBase.getSettingsFromS ource(SystemConfigBase.java:80)
... 25 more
2017-01-05 11:21:14,367 [localhost-startStop-1] ERROR
com.sssw.fw.cachemgr.core.EboCacheManager- Exception parsing a cache
configuration of type number, the default value will be used.
2017-01-05 11:21:14,367 [localhost-startStop-1] ERROR
com.sssw.fw.cachemgr.core.EboCacheManager- Exception parsing a cache
configuration of type number, the default value will be used.
2017-01-05 11:21:14,383 [localhost-startStop-1] ERROR
com.sssw.fw.cachemgr.cluster.EboClusterEnv- Error loading framework base
configuration into memory.
com.sssw.fw.exception.EboDataException: Error loading framework base
configuration into memory.
at
com.sssw.fw.core.SystemConfigBase.getSettingsFromS ource(SystemConfigBase.java:109)
at
com.sssw.fw.core.SystemConfig.loadReadWriteSetting s(SystemConfig.java:173)
at com.sssw.fw.core.SystemConfigBase.<init>(SystemCon figBase.java:220)
at com.sssw.fw.core.SystemConfig.<init>(SystemConfig. java:130)
at com.sssw.fw.core.SystemConfig.<init>(SystemConfig. java:59)
at
com.sssw.fw.core.SystemConfig$SingletonHolder.<cli nit>(SystemConfig.java:91)
at com.sssw.fw.core.SystemConfig.getInstance(SystemCo nfig.java:112)
at
com.sssw.fw.cachemgr.core.EboCacheManager.<init>(E boCacheManager.java:207)
at
com.sssw.fw.cachemgr.core.EboCacheManager.<clinit> (EboCacheManager.java:103)
at com.novell.soa.common.i18n.LocaleInfo.<clinit>(Loc aleInfo.java:89)
at
com.novell.srvprv.spi.util.servlet.LogConfigurator .initialize(LogConfigurator.java:100)
at
com.novell.srvprv.spi.util.servlet.LogConfigurator .init(LogConfigurator.java:83)
at
com.sssw.fw.servlet.InitListener.contextInitialize d(InitListener.java:128)
at
org.apache.catalina.core.StandardContext.listenerS tart(StandardContext.java:4992)
at
org.apache.catalina.core.StandardContext.startInte rnal(StandardContext.java:5490)
at
org.apache.catalina.util.LifecycleBase.start(Lifec ycleBase.java:150)
at
org.apache.catalina.core.ContainerBase.addChildInt ernal(ContainerBase.java:901)
at
org.apache.catalina.core.ContainerBase.addChild(Co ntainerBase.java:877)
at
org.apache.catalina.core.StandardHost.addChild(Sta ndardHost.java:649)
at
org.apache.catalina.startup.HostConfig.deployWAR(H ostConfig.java:1083)
at
org.apache.catalina.startup.HostConfig$DeployWar.r un(HostConfig.java:1880)
at java.util.concurrent.Executors$RunnableAdapter.cal l(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker( Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run (Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: org.xml.sax.SAXParseException; Premature end of file.
at org.apache.xerces.parsers.AbstractSAXParser.parse( Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser .parse(Unknown
Source)
at
com.novell.afw.util.ReferenceResolverDocumentBuild er.parse(ReferenceResolverDocumentBuilder.java:179 )
at
com.novell.afw.util.EboXmlUtil.parseInputSource(Eb oXmlUtil.java:460)
at com.novell.afw.util.EboXmlUtil.createDocument(EboX mlUtil.java:402)
at com.novell.afw.util.EboXmlUtil.createDocument(EboX mlUtil.java:374)
at
com.sssw.fw.core.SystemConfigBase.getSettingsFromS ource(SystemConfigBase.java:80)
... 25 more
2017-01-05 11:21:14,476 [localhost-startStop-1] INFO
org.jboss.cache.jmx.PlatformMBeanServerRegistratio n- JBossCache MBeans
were successfully registered to the platform mbean server.
2017-01-05 11:21:14,476 [localhost-startStop-1] INFO
org.jboss.cache.factories.ComponentRegistry- JBoss Cache version:
JBossCache 'Malagueta' 3.2.1.GA
2017-01-05 11:21:14,585 [localhost-startStop-1] ERROR
com.sssw.fw.servlet.InitListener- [RBPM] Unable to retrieve global
configuration settings.
2017-01-05 11:21:14,585 [localhost-startStop-1] ERROR
org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/IDMProv]-
Exception sending context initialized event to listener instance of
class com.sssw.fw.servlet.InitListener
java.lang.RuntimeException: com.sssw.fw.exception.EboDataException:
Error loading framework base configuration into memory.
at
com.sssw.fw.servlet.InitListener.contextInitialize d(InitListener.java:148)

Thanks in advance...
-dk


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