I have an incident team with just two technicians assigned to it, myself and my supervisor.

In the team information, I set the "Notify on New" setting to "Team", so that both my supervisor and I receive an email when a new Incident Request has been created.

The issue I'm having is that when a new Incident Request is created, only the Technician who is set as the "Team Lead" is notified, even though both Technicians are part of the Incident Team.

Is there something I'm missing besides the Team settings that would prevent the other Technician who is not the Team Lead to not get an email notification when a Incident Request is created?

Thanks.